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About the Role

Provide 24x7 support for client and user-facing products and services, focusing on data quality, system reliability, and seamless integrations. Responsible for mapping and transforming legal practice data to enable downstream processes and analytics. Design and build custom data integrations using Intapp Integrate, leveraging Intapp APIs, data models, and workflow tools. Demonstrate expertise integrating with mission-critical enterprise systems and support automation through scripting.

Responsibilities

Provide 24x7 support for client and user-facing products and services.
Map and transform legal practice data for downstream processes and analytics.
Design and build custom data integrations using Intapp Integrate (Integration Builder), leveraging Intapp APIs, data models, and workflow tools.
Integrate with enterprise systems such as Active Directory/Azure AD, HRIS platforms, DMS, CRM, Finance/ERP, matter management, billing/time systems, and data warehouses.
Develop and execute SQL queries for data extraction, reconciliation, quality checks, troubleshooting, auditing, and performance validation.
Support automation and custom connector development through scripting (PowerShell, Python, or C#) for pre- and post-processing operations and data workflows.
Deploy, maintain, and troubleshoot core business applications, including configuration, reporting, and system optimization.
Collaborate with stakeholders to define project scope, system objectives, and detailed requirements.
Develop, analyze, prioritize, and document requirement specifications, data mappings, diagrams, and process flows.
Translate complex technical specifications into clear, non-technical requirements.
Manage system setup, configuration, and environment preparation.
Define and coordinate testing activities, including test planning, test case development, and quality assurance oversight.
Create and maintain comprehensive documentation for system processes, workflows, and procedures.
Implement maintenance routines, monitor system performance, collect operational metrics, and resolve reported issues.
Design, implement, and upgrade information systems to meet evolving business and user needs.
Perform performance tuning and optimization of integration systems.
Install, upgrade, and administer integration platforms and related components.
Diagnose and troubleshoot integration and system-related errors.
Build and manage database reports, visualizations, and dashboards.
Automate recurring tasks to improve operational efficiency.
Develop and enforce policies, procedures, and standards for system management and governance.
Create and maintain backup and recovery strategies.
Monitor and optimize integration system performance, providing recommendations for scalability and efficiency.
Ensure system security, integrity, and availability, including planning and executing disaster recovery measures.

Requirements

Mandatory experience on Integration Builder
3–5+ years of experience delivering enterprise-grade system integrations
Proficient in SQL including querying, joins, and basic performance tuning for validation, reconciliation, and issue resolution
Strong background in integration delivery and operational support
Deep understanding of REST APIs, authentication methods (OAuth2, API keys, token-based auth), and webhooks
Skilled in working with JSON/XML, data mapping, transformations, and schema validation
Solid knowledge of core data-integration concepts, such as error handling, dead-letter queues, monitoring, alerting, scheduling, incremental data loads, and change tracking
Experience supporting production integrations with a focus on stability and performance, including managing SLAs, incident response, root-cause analysis, and long-term problem management
Proven ability to understand business requirements and translate them into effective technical solutions
Strong knowledge of application setup principles and best practices
Hands-on experience installing, configuring, documenting, testing, training, and deploying new applications and systems
Excellent analytical and problem-solving skills
Advanced command of SQL and SQL Server toolsets
In-depth understanding of database security, backup/recovery, and performance monitoring
Familiarity with relational and dimensional data-modeling techniques
Scripting skills in PowerShell and Unix shell
Exposure to SSAS, SSIS, and SSRS
Exceptional written and verbal communication skills
High level of attention to detail

Skills

Integration Builder
SQL
REST APIs
OAuth2
API keys
Token-based authentication
Webhooks
JSON
XML
Data mapping
Data transformations
Schema validation
Error handling
Dead-letter queues
Monitoring
Alerting
Scheduling
Incremental data loads
Change tracking
SLAs
Incident response
Root-cause analysis
PowerShell scripting
Unix shell scripting
SSAS
SSIS
SSRS

Location

New York

Work Type

Full time
Permanent

Experience Level

3-5+ years of experience delivering enterprise-grade system integrations

Salary/Compensations

$135,000 - $160,000

About the Company

A leading global law firm, with over 6,000 people, in the world's largest markets, key financial centres and major growth hubs.
Recognised leaders in demanding contentious matters, exacting regulatory work and complex public and private transactions.
We understand the part technology and digitalisation play in the delivery of legal services.
We want to make a positive impact wherever in the world we operate.
We are known for our diverse perspectives and renowned for our culture.
Being human, bold and outstanding are more than our values: you’ll discover they are our lived experience.
Herbert Smith Freehills Kramer: Your growth. Our ambition.

Equal Opportunity

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
This is a key part of our Values—Human, Bold, and Outstanding.
Herbert Smith Freehills Kramer is an equal opportunity employer.
The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.
The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.