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About the Role
The Senior Content Developer will independently create, analyze, and review product information, providing mentorship to other Content Developers. This role collaborates with various organizational areas on broad-scope projects, ensuring content is complete, accurate, and delivered on time throughout the software development lifecycle.
Responsibilities
- Writes technical and user information, bringing broad experience and new ideas to each project.
- Completes self and peer reviews of content, providing coaching and mentorship on consistency and simplicity of language.
- Reviews complex drawings and design reports, writes text with few errors, and leads the layout and design of materials.
- Uses product software to review feature plans and recommends appropriate content creation.
- Counsels with other business areas to understand and respond to content needs.
- Identifies and proactively recommends required content updates based on product enhancements.
- Ensures all content is complete and available on time throughout the software development lifecycle.
- Prioritizes projects independently and guides Content Developers in prioritization.
- Determines accurate time estimates for project tasks.
- Proactively researches product changes to determine scope for assigned areas.
- Identifies and recommends solutions to complex problems.
- Coaches and mentors Content Developers ensuring consistent and high standards of content delivery.
Requirements
- Excellent English verbal and written communication skills.
- Ability to do independent research and make recommendations.
- Originality and thought leadership.
- Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
- Experience working closely with product management and product development teams as part of the software development process.
- Knowledge of Agile methodology.
- Mentorship skills.
- Working knowledge of content creation tools.
- Problem solving skills.
Skills
- Technical writing
- Product content strategies
- SaaS
- Enterprise software
- Software product environments
- Software development lifecycles
- Release processes
- CI/CD
- ERP
- AI tools
- Content creation tools
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- 3 to 5 years applicable experience
Education Level
- Bachelor’s degree (or equivalent experience)
Benefits
- Comprehensive health and wellness benefits
- Opportunities for mentorship
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Geographically specific education support programs
- Inclusive, global workplace
- Work-Life Balance policies
- Global Mobility support for international relocations and permanent residency processes
About the Company
- At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- We help businesses stay future-ready by connecting people, processes, and technology.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
- Together, Epicor employees are creating a more resilient global supply chain.
- We’re Proactive, Proud, Partners.
- Whatever your career journey, we’ll help you find the right path.
- Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
- At Epicor, your success is our success.
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
- If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
- We are an equal-opportunity employer.