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About the Role

The Team Member is the core of the Caribou experience, responsible for creating day-making experiences through unparalleled guest service, making world-class hand-crafted beverages, and embodying the Purpose and Values of Caribou in every interaction.

Responsibilities

• Develop personal ongoing relationships with guests.
• Practice active listening and connection.
• Anticipate guest needs and proactively solve opportunities by demonstrating product knowledge and hospitality.
• Make enthusiastic and knowledgeable recommendations to delight guests.
• Create day-making experiences that spark a chain reaction of GOOD.
• Hand-craft beverages to order per Caribou standard operating procedures.
• Heat, prepare, and serve Caribou food offerings to Caribou standard operating procedures.
• Float between barista and guest service roles, fulfilling all team member responsibilities.
• Take guest orders and manage the cash drawer, following all cash handling policies.
• Maintain store appearance through cleanliness, sanitization, and organization standards.
• Actively think and act upon future team and guest needs.
• Differentiate between solvable problems and when to ask for leader support.
• Understand that the team is managing multiple priorities and willingly take direction from leaders.
• Embody Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Bring joy to interactions and make fun happen.
• Be helpful to others, including team members and guests.
• Have a learner’s mentality and desire to improve.
• Show up ready to do the right thing, serve with love, and make a difference.
• Take ownership and be eager to positively impact others.
• Show up as a reliable team player and support one another.
• Be resilient under pressure and willing to ask for help.

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.
• Seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours (with or without reasonable accommodations).

Skills

• Guest Service
• Beverage Crafting
• Food Preparation
• Cash Handling
• Cleanliness and Organization
• Problem Solving
• Teamwork
• Communication

Location

• 5276 S. Moorland Road, New Berlin, Wisconsin 53151

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

About the Company

• At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!
• We have amazing coffee and fantastic bagels delivered with a fast, fun, and friendly experience.

Equal Opportunity

• Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.