Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
SAGE San Francisco is seeking a Client Service Coordinator to join their team on a per diem basis. This role is ideal for individuals passionate about providing exceptional client service, creating a welcoming environment for pets and their owners, and thriving in a fast-paced setting.
Responsibilities
- Greet clients and pets warmly, ensuring a positive experience.
- Coordinate appointments, procedures, and clinic operations.
- Answer phones, respond to emails, and manage messages via Tiger Text.
- Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality.
- Process client paperwork, verify information, and handle payments during check-in and check-out.
- Assist with fee calculations, process payments, and generate invoices.
- Provide general pet care guidance and answer client questions.
- Keep the reception area organized, clean, and welcoming.
- Work closely with veterinary staff to support smooth clinic operations.
- Handle urgent situations calmly, escalating as appropriate.
- Address client concerns professionally and efficiently.
Requirements
- High school diploma or equivalent.
- 1+ years of customer service experience (veterinary experience preferred).
- 1+ years of hospitality experience, providing a welcoming environment for clients.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Comfortable with typing 45+ WPM, 10-key calculator use, and data entry.
- Experience with PIM software (EzyVet) preferred.
- Strong phone etiquette and client communication skills.
- Warm, professional, and compassionate demeanor.
- Organized, adaptable, and able to multitask in a fast-paced environment.
- Problem-solver with discretion and strong attention to detail.
- Tech-savvy with basic computer skills and willingness to learn veterinary software.
- Positive attitude, eagerness to learn, and a passion for client service.
- Must complete four full training shifts (8 hours each) before picking up independent shifts.
- Active casual team members are required to work at least one shift per month to maintain status.
Skills
- Client Interaction
- Appointment Management
- Schedule Management
- Communication
- Record Keeping
- Check-In/Check-Out Procedures
- Billing
- Invoicing
- Client Education
- Facility Maintenance
- Team Collaboration
- Emergency Response
- Problem Solving
- Microsoft Office Suite
- Typing
- 10-key calculator use
- Data Entry
- PIM software (EzyVet)
- Phone Etiquette
Location
- SAGE San Francisco
Work Type
- Per Diem
- Varied schedule
Experience Level
- 1+ years of customer service experience
- 1+ years of hospitality experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $26-$30 per hour + $5.50/hr differential for shifts between 6 PM – 6 AM
Benefits
- Medical
- Dental
- Vision
- 401k with employer match
- Paid time off (including sick time)
About the Company
- Ethos Veterinary Health is at the forefront of innovation and world-class medicine, serving as the premier network of over 140 specialty and emergency hospitals across North America.
- They bring together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.
- The integrated and collaborative network utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.
- Ethos is committed to revolutionizing veterinary medicine and sets the standard in veterinary excellence.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided based on qualifications, competence, merit, and business need.