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About the Role

The Manager, Marketing & Business Development Operations is a key role within the M&BD Operations team, responsible for enabling the Marketing & Business Development function to operate efficiently, consistently, and at scale. This role oversees the development and delivery of processes, workflow, training, and L&D for the Pitching & BD and Matters domains, taking a solution-focused approach to improve processes and procedures. The Manager will also have line management responsibility for a team of Coordinators and will lead by example in providing operational, analytical, and domain-led support.

Responsibilities

Oversee the development and delivery of all processes, workflow, training, L&D, and associated deliverables for the Pitching & BD and Matters domains.
Take a solution-focused approach and utilize extensive networks to collaborate and connect.
Regularly review processes and procedures to improve them.
Have line management responsibility for the team of Coordinators in New York.
Lead by example in providing operational, analytical, and domain-led support across core M&BD processes.
Ensure work is delivered smoothly, accurately, on time, and in line with firm standards.
Apply specialist knowledge of leading people and workflow, M&BD methodologies, tools, and best practices to improve quality, consistency, and efficiency.
Drive and deliver projects, taking ownership of defined M&BD Operations projects and contributing to cross-functional initiatives.
Support the delivery of process improvements, system enhancements, and new ways of working.
Mentor and coach to ensure the development of Coordinators, Specialists, and junior colleagues.
Work with senior team members to develop and build out the MBD Operations Pitch domain.
Train and oversee the development of junior team members, ensuring consistent, high-quality pitch and BD materials.
Lead the preparation and coordination of pitches, proposals, and capability statements.
Maintain and improve pitch templates and standard materials.
Take ownership of coordination deadlines, document formatting, and the submission process for proposals and pitches.
Ensure pitch outcomes and credentials data are accurately captured and maintained.
Provide guidance to the wider M&BD function on best practice.
Work with senior team members to develop and build out the MBD Operations Matter intelligence domain.
Train and oversee the development of junior team members for client and matter capture activities.
Lead the experience & matter profiling process and embed new ways of working.
Apply domain expertise to interpret research outputs and highlight implications for BD activity.
Act as a subject matter resource for CRM data quality and usage.
Play an active role in the delivery of M&BD Operations projects.
Collaborate with other M&BD teams to deliver integrated initiatives.
Act as a key operational and domain point of contact on cross-functional projects.
Proactively share best practices and contribute to continuous improvement.
Provide technical, domain, or process expertise to the M&BD Operations team.
Mentor and support coordinators and junior team members.
Contribute to knowledge sharing documentation and training materials.
Track and update key metrics and activity logs.
Assist in the preparation of regular reports and summaries for leadership and team meetings.
Ensure all records and documentation are accurate, up to date, and compliant with firm standards.
Support maintenance of calendars and planning tools for the M&BD function.
Lead day-to-day management of the Global BD Central team.
Oversee workflow and help build efficiencies and improve processes.
Act as a conduit between the Global BD Central team and functional stakeholders.
Address issues and concerns with a solutions-focused approach.
Build and own the development and progression plan for the BD Central Team.
Produce capacity and work product analysis of the team.
Support in process training, development, and on-boarding of new Global BD Central Team joiners.
Oversee the build-out of process documentation and training materials.
Manage the Global BD Central Team's workflow expectations with senior stakeholders.
Provide an escalation channel from Global BD Central Team members to manager level and above.
Track and ensure adequate cover within the Global BD Central Team.
Maintain the mentor/mentee program within the Global BD Central Team.
Continually look for and recommend improvements in the Global BD Central Team's processes.
Play a leading role in the implementation of the Firm’s work management system ServiceNow.
Become a trusted source of knowledge on processes within the Global BD Central Team and for the function.
Support on functional projects such as legal directories account management, the client secondment program, and ServiceNow implementation and maintenance.
Build a suite of team reporting/analytics to feed up to senior management.
Be a key member of the global Business Development senior team and take responsibility for helping to deliver on important cross-departmental initiatives.
Undertake other ad hoc projects as required.

Requirements

Proven and significant law firm or other professional services expertise.
Success in managing a large, global team based across multiple locations.
An open-minded and entrepreneurial mind-set used to identifying new opportunities and ways of working.
The ability to develop effective relationships.
The highest quality written and verbal communication skills and strong attention to detail.
Outstanding project management skills.
Excellent organizational skills and the ability to use initiative, especially when faced with competing demands from stakeholders.
A professional, proactive, creative, collaborative, and enthusiastic approach to all work and interactions.
Strong IT skills (including PowerPoint, Word, and Outlook etc.).
High standards of confidentiality, discretion, and integrity.
Understanding of how M&BD Operations enables our teams to deliver against our firm / functional strategies.
Demonstrated specialist experience and expertise in one or more M&BD disciplines (e.g., research, client cultivation, strategy and planning, pitching support, market analysis, CRM, reporting / performance management, submissions and brand building).
Strong knowledge of BD tools, methodologies, and best practices.
Demonstrated ability to conduct detailed research and analysis, investigate issues, and develop practical solutions within a defined scope and translate findings into practical outputs.
Strong analytical, problem-solving, and attention-to-detail skills, ensuring accuracy and consistency in BD outputs.
Good understanding of how BD activities support practice group and firm objectives, and how BD collaborates with other business services.
Clear and effective communication skills, enabling collaboration with BD colleagues and accurate information sharing with stakeholders.
Ability to manage workload effectively, meet deadlines, and work collaboratively in a team-based, fast-paced environment.

Skills

Marketing
Business Development
Operations Management
Process Improvement
Workflow Management
Training and Development
Project Management
Data Analysis
Stakeholder Management
Team Leadership
Pitch Development
Proposal Management
Matter Intelligence
CRM
Reporting
Performance Management
ServiceNow
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook

Location

New York

Work Type

Full-time

Experience Level

5+ years of business development experience in a professional services firm or financial institution
Significant law firm or other professional services expertise
Experience managing a large, global team

Education Level

Bachelor’s degree or equivalent relevant experience
Relevant marketing qualification (e.g. CIM) is desirable

Salary/Compensations

$129,600 - $194,400

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
401(k) retirement savings
Vacation time
Leave programs (including parental leave)
Performance bonus eligible

About the Company

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide.
With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise.
Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market.
We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work.
What sets us apart is not just our global network of offices but the interconnectedness of our Firm.
Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work.
Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.

Equal Opportunity

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace.
It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.