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About the Role

The Tennis Shop Attendant supports the tennis experience for members and guests by promoting the game and club offerings. Responsibilities include delivering exceptional customer service, assisting members with merchandise, and ensuring the shop is well-stocked. You will also manage inventory, place orders, and support shop operations.

Responsibilities

• Provide efficient and friendly customer service in the pro shop by accurately processing transactions and checking in players.
• Respond to inquiries about lessons and court reservations for members and guests.
• Interact with members and guests in a professional manner, assisting with changes and last-minute requests.
• Keep the tennis shop organized and clean, assist with merchandising, and oversee tennis operations and staff.
• Perform closing business functions in accordance with club guidelines.
• Ensure daily assignments are completed in designated areas to meet club standards.
• Assist with inventory controls by checking in merchandise and organizing storage and display areas.
• Maintain appropriate inventory levels of frequently stocked items and follow up on special orders.
• Handle all returned merchandise and issue proper credits to customers.
• Process daily invoices, ensuring accurate coding and scanning to the Accounting Team.
• Maintain accurate tennis member information, including updates to the Buyers Club Plan Database and stringing records.
• Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence.
• Follow safe working practices and ensure compliance with safety guidelines.
• Take the initiative in personal and professional growth and maintain required certifications.
• Address and resolve challenges using available resources, working with regional and corporate teams.
• Attend daily briefings and actively engage in required activities.

Requirements

• High school diploma or equivalent.
• A minimum of 1 year of experience in a customer-facing role, preferably in a retail or sports environment.
• Strong interpersonal and communication skills.
• Familiarity with tennis equipment, apparel, and accessories is highly desirable.
• Previous experience in sales or retail operations is beneficial.
• Proven ability to manage inventory, place orders, and maintain a well-organized shop environment.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed.
• Availability to work on weekends and/or holidays as required.

Skills

• Customer service
• Merchandising
• Inventory management
• Point-of-sale systems
• Cash handling
• Communication skills
• Interpersonal skills

Location

• Nationwide

Work Type

• Full-time
• Part-time

Experience Level

• 1 year of experience

Education Level

• High school diploma or equivalent

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

About the Company

• Invited is the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs.
• The company operates with the central purpose of building relationships and enriching the lives of its members, guests, and employees.
• Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers.

Equal Opportunity

• Invited is an Equal Employment Opportunity Employer.