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About the Role

The Director, Enterprise Quality Engineering leads the enterprise orchestration of cross-platform quality validation, integration assurance, and end-to-end business workflow certification. This technical leadership role is accountable for ensuring critical business processes operate reliably across segments, platforms, applications, APIs, data flows, environments, and release events, with a hands-on expectation for engaging in validation strategy and technical problem-solving.

Responsibilities

Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.
Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.
Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.
Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.

Requirements

12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.
Experience in healthcare, insurance, financial services, or another regulated industry.
Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives.
Familiarity with modern architectures, including microservices, APIs, event-driven architecture, cloud-native platforms, data pipelines, and distributed systems.
Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness.
Experience using AI-enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting.
Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls.

Skills

Quality Engineering
Software Engineering
Test Engineering
Systems Integration
Technology Delivery
Integration Assurance
Release Certification
Automation
Resiliency Testing
Production Quality Validation
AI-enabled quality engineering
Test Strategy
Automation Strategy
Test Data Management
Environment Readiness
Agile
DevOps
CI/CD
Release Management
Production Readiness
API Validation
Data Flow Validation
Distributed Systems Validation
Reliability
Resiliency
Synthetic Monitoring
Observability
Operational Readiness
Data Analytics
AI-enabled practices
Executive Communication
Stakeholder Management
Problem-Solving
Influencing Skills
Microservices
APIs
Event-Driven Architecture
Cloud-Native Platforms
Data Pipelines
Service Virtualization
Secure Software Delivery
Operational Risk Controls

Location

Remote

Work Type

Work-At-Home
Remote

Experience Level

12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.

Salary/Compensations

$156,600 - $215,400 per year

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term disability
Long-term disability
Life insurance
Telephone equipment appropriate to meet the business requirements for their position/job
Bi-weekly payment for internet expense (for associates in CA, IL, MT, or SD)

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.