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About the Role

Apollo Applied Research is a virtual medical clinic dedicated to providing accessible medical cannabis treatment for chronic health conditions. We focus on an evidence-based approach to empower patients and offer effective treatments for pain, anxiety, sleep disorders, PTSD, and more. Our team of experienced healthcare professionals is committed to patient care and education, constantly seeking innovative ways to improve patient outcomes across Canada.

Responsibilities

Address patient questions and concerns while gathering detailed patient history to offer better recommendations and treatment plans.
Educate patients on their medicinal cannabis prescriptions, including usage and ordering, via digital platforms and phone.
Maintain and evolve messaging and knowledge standards in collaboration with the Patient Care Team.
Provide compassionate, empathetic, and understanding care to patients.
Communicate directly, strongly, and confidently.
Coordinate with the Booking team to ensure a simple, accessible, and customer-friendly patient journey.
Ensure follow-up for upholding specific standards for messaging and protocols.
Maintain accurate notes regarding ordering and patient interaction.
Execute the development of education and patient ordering processes.
Collaborate and integrate objections and ideas from team members and management.
Facilitate the booking process for scheduling all follow-up appointments.
Perform other duties as assigned.

Requirements

Bilingual in English and French with strong written and oral communication skills.
Ability to utilize critical thinking and problem-solving skills.
Must be meticulous, initiative-taking, and able to foster a positive work environment.
Utilize strong analytical and thought leadership skills.
Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas.
Show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities.
Utilize strong listening, communication, and leadership skills to share and action ideas within teams.

Skills

Customer service
Call center experience
Clinical databases or EMR systems
Empathy
Emotional intelligence
Analytical skills
Thought leadership
Listening skills
Communication skills
Leadership skills

Location

Canada

Work Type

Full-time
Remote

Experience Level

3 or more years of relevant work experience preferred

Education Level

Undergraduate degree or diploma in practical nursing

Salary/Compensations

$21.15/hour

Benefits

Extended health and dental coverage
Paid vacation
Participation in employer-supported retirement savings program

About the Company

CANOPY GROWTH, DEDICATED TO UNLEASHING THE POWER OF CANNABIS TO IMPROVE LIVES.
Our mission is an expression of what we value, and what we’re building towards.
At Canopy, we are channeling the power of this extraordinary plant – to build an organization made with intention and deﬁned by purpose, serving as a new model for a transformational industry.
Our vision comes to life through our objectives: harnessing the power of the plant, building a best-in-class CPG company, and fostering a purpose-driven atmosphere.
These objectives push us to take on big challenges, to live our ideals, and to ﬁght for the meaningful changes we know are possible.
With an approach grounded in our responsibility – to use cannabis to build a better world, to inspire our team members, and to advance social justice – we are focused on achieving our ambitious goals.

Equal Opportunity

A NOTE ON RECRUITMENT FRAUD Please be advised that recruitment fraud has affected a number of companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Canopy Growth Corporation, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud. If you believe you may be the victim of recruitment fraud, please reach out to us at canopyjobs@canopygrowth.com and report any issues to the Canadian Anti-Fraud Centre. Let's grow together! Don't delay, apply today. Didn’t find a job but still interested in exploring a future career with us? Share your information with us so that we can keep you in mind!