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About the Role

Collaborate with brand partners to maximize sales and income growth opportunities, understand their trading and marketing strategies, and ensure the success of Southside and its brand partners. This role requires strategic thinking, retail and operational oversight, and relationship management skills.

Responsibilities

• Identify sales and income growth opportunities by collaborating with Brand Partners to understand their trading and marketing strategies.
• Develop and execute a comprehensive CRM strategy in partnership with all Brand Partners.
• Conduct regular visits to Brand Partners to foster strong working relationships, gather performance insights, and enhance collaboration.
• Design and implement a communication strategy that keeps Brand Partners informed about commercial, marketing, and operational matters.
• Collaborate to ensure consistent high-quality brand presentation, focusing on windows, hot zones, and store entrances.
• Maintain accurate and up-to-date records of all Brand Partner contact details.
• Compile and analyse weekly Brand Partner sales data and provide timely reports to internal stakeholders.
• Review and analyse available data to assess retail, leisure, and managed operations performance.
• Maximize the use of centre and industry data, including CACI, footfall, dwell time, average spend, catchment areas, and customer profiles.
• Collaborate with the centre team to ensure exceptional customer service is consistently delivered.
• Lead the Centre Induction Training for all new Brand Partners.
• Drive awareness and engagement with the centre’s website, promoting both the centre’s and Brand Partners’ offers.
• Partner with the marketing team to encourage Brand Partners to participate in sales-driven activities.
• Communicate brand marketing requests to partner agencies, and identify any additional marketing needs.
• Support delivery of marketing campaigns and centre events in line with strategic objectives.
• Work closely with mall operators to maintain high standards of presentation and service.
• Develop and deliver community engagement programs and initiatives.
• Build relationships with local schools, charities, community groups, and businesses.
• Act as the primary point of contact for community-related enquiries and partnerships.
• Represent the shopping centre at local events, meetings, and networking opportunities.
• Collaborate with the centre team to enhance the overall experience for both guests and Brand Partners.
• Perform the role of Duty Manager as needed or as agreed with the Centre Director, including weekend shifts on a rota basis.
• Ensure all work is carried out in compliance with Health and Safety regulations.
• Support the GX lead with Guest Experience initiatives as required.

Requirements

• Relationship Building
• Customer Focus
• Tenacity
• Priority Setting
• Problem Solving
• Commercial Awareness

Location

• Southside

Work Type

• Fixed-term contract

Benefits

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years
• Option to purchase up to 10 additional days each year
• Three-day December festive break
• One 'My Day' off for personal use
• Enhanced pension contributions (up to 10.5% from Landsec)
• Private medical insurance
• Health Cash Plan
• Life assurance
• Income protection
• Enhanced maternity, adoption, shared parental leave policies
• Two different share plans
• Up to 4 working days to volunteer per year
• 'Give As You Earn' programmes with a 20% top-up from Landsec
• Employee assistance programme
• Digital GP
• Cycle to work scheme
• Mindfulness app
• Health app supporting fertility and menopause

About the Company

• Landsec identifies and shapes places that create opportunity, enhance quality of life, and bring joy to the people connected to them.
• Landsec has created the UK’s leading portfolio of urban places and is one of the largest real estate companies in Europe.
• Their £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline.
• They have 80 years of experience in spotting opportunities, building partnerships, and adapting to shape places that meet the needs of a changing world.

Equal Opportunity

• All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief.