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About the Role

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty, and recommend the development of business strategies or initiatives.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities.
• Execute business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition.
• Ensure clients receive optimal service and monitor/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships, and deliver customer service.
• Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals.
• Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements.
• Investigate controllable losses among branch staff.
• Provide coaching and manage performance on decisions used.
• Lead hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Responsible for planning, budgeting, and policy formulation.
• Involved in short-term planning and resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalate, manage, and report control issues with transparency.
• Effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Requirements

• 6-10 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Skills

• Sales management
• Coaching
• Performance development
• Relationship building
• Credit strategies
• Customer service
• Workforce planning
• Hiring
• Performance management
• Budgeting
• Risk assessment
• Compliance
• Ethical judgment
• Supervision
• Communication skills
• Analytic skills

Location

• San Francisco California United States

Work Type

• Full time

Experience Level

• 6-10 years

Education Level

• Bachelor's Degree/University degree or equivalent experience
• Master’s degree preferred

Salary/Compensations

• $107,120.00 - $160,680.00

Benefits

• Discretionary and formulaic incentive and retention awards.
• Medical, dental & vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

About the Company

• Citi is an equal opportunity employer.

Equal Opportunity

• Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
• If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
• View Citi’s EEO Policy Statement and the Know Your Rights poster.