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About the Role

Cushman & Wakefield is seeking an engaging, professional, and service-driven Welcome Host to join the team at Dixon House, a modern office building located close to Fenchurch Street in the City of London. As the face of the building, you will play a vital role in creating an exceptional workplace experience for occupiers, visitors, and guests. This role is ideal for someone passionate about hospitality, customer service, and community engagement, thriving in a professional, fast-paced environment.

Responsibilities

• Deliver a professional, friendly, and personalized welcome to all occupiers, visitors, and guests.
• Create exceptional first impressions and provide a consistently high standard of customer service.
• Assist with enquiries, directions, and access requirements.
• Build strong relationships with occupiers and visitors, ensuring a positive and memorable experience.
• Develop knowledge of the building and local area to confidently support occupier and guest needs.
• Manage incoming calls, emails, and reception enquiries promptly and professionally.
• Ensure the reception desk is staffed and presented to the highest standards at all times.
• Receive and manage post and courier deliveries as required.
• Maintain accurate records, reports, and administrative documentation.
• Support building communication platforms and occupier information updates.
• Liaise with contractors, service providers, and building management teams regarding ongoing works and operational matters.
• Report building faults and maintenance issues through the appropriate channels.
• Support Health & Safety, security, and visitor management procedures.
• Ensure all visitors are signed in and comply with building access protocols.
• Escalate incidents, concerns, or unusual activity to the relevant teams promptly.
• Support the planning and delivery of occupier events and engagement activities.
• Promote building initiatives and community programmes.
• Assist with social media and building communication updates where required.
• Contribute to creating a welcoming, vibrant, and inclusive workplace environment.

Requirements

• Fluent English, both written and verbal.
• Previous experience in a Front of House, Reception, Hospitality, or Customer Service role.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications.
• Experience working within a corporate office, workplace experience, or premium hospitality environment.
• Experience handling challenging situations and resolving issues with professionalism and confidence.
• Knowledge of visitor management systems and building operations.

Skills

• Customer Service
• Interpersonal Skills
• Communication Skills
• Microsoft Office Proficiency
• Hospitality
• Attention to Detail
• Organizational Skills
• Multitasking
• Teamwork
• Initiative

Location

• City of London

Work Type

• Full-time

Experience Level

• Professional

About the Company

• Cushman & Wakefield is a global leader in real estate services, leveraging specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, Cushman & Wakefield is one of the largest firms in the industry, with over 100 years of history.
• In 2023, the company generated $9.5 billion in revenue from its core services.

Equal Opportunity

• Cushman & Wakefield is an equal opportunity / affirmative action employer.
• All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
• Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive, and barrier-free workplace.
• If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.