About the Role
CrowdStrike is seeking a Corporate Account Manager – Medlar to serve as a trusted security consultant for medium to large enterprise customers. You will drive business growth through strategic upsell and cross-sell opportunities while ensuring customer success with our endpoint security platform. This role requires building strong executive relationships, identifying expansion opportunities, and partnering with our renewals team to maintain high customer satisfaction. The ideal candidate excels at consultative selling and building long-term customer partnerships. This hybrid role requires one day per week in-office if based near our Austin, TX location.
Responsibilities
- Serve as the primary point of contact for clients while collaborating with various internal stakeholders to ensure the existing customer base is receiving the value they expect from their previous purchase.
- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
- Achieve a quota of new sales growth within customer base.
- Be a customer advocate, driving relationships with key customers and creating new champions.
- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
- Devise and execute account strategies and plans to maximize account growth.
- Provide high touch customer service, including escalation and coordination of support issues as needed.
- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
Requirements
- 2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
- Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
- Proficient and/or good understanding of sales qualification frameworks such as Medic, Medpicc, and Sandlar.
- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Strong technical aptitude and ability to learn new concepts quickly.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
- High level of comfort handling client objections and negotiations.
Skills
- Security
- SaaS
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- 2+ years
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $60,000 - $95,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- Health insurance
- 401k
- Paid time off
About the Company
- Global leader in cybersecurity, protecting people, processes and technologies that drive modern organizations.
- Mission: Stop breaches, redefined modern security with the world’s most advanced AI-native platform.
- Customers span all industries, counting on CrowdStrike to keep businesses running, communities safe and lives moving forward.
- Mission-driven company with a culture that gives every CrowdStriker flexibility and autonomy to own their careers.
- Looking to add talented CrowdStrikers with limitless passion, a relentless focus on innovation and a fanatical commitment to customers, community and each other.
- Founded in 2011 to fix a fundamental problem: Sophisticated attacks could not be solved with existing malware-based defenses.
- Founder George Kurtz realized a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint adversaries.
- Falcon has redefined endpoint protection.
- CrowdStrike: We stop breaches.
Equal Opportunity
- CrowdStrike is proud to be an equal opportunity employer.
- We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
- We support veterans and individuals with disabilities through our affirmative action program.
- CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
- The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
- We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
- CrowdStrike participates in the E-Verify program.
- Notice of E-Verify Participation
- Right to Work
