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About the Role
Tali AI is seeking a full-time Head of Operations to serve as the operational backbone of the company. This role will consolidate run-the-business functions, build scalable systems, and free up founders to focus on product and growth. The position is a senior leadership-team role with broad ownership and a clear path to grow into a COO mandate.
Responsibilities
- Run the company's operating rhythm, including annual/quarterly planning, OKRs, goal-setting, and leadership/board meeting cycles.
- Drive cross-functional execution and program management to translate strategy into outcomes.
- Act as the CEO's force multiplier on special projects, including operational support for financing and strategic initiatives.
- Own the People function, including hiring velocity, onboarding, and performance/compensation frameworks.
- Steward culture and team health during headcount growth.
- Own RevOps/BizOps, including CRM hygiene, pipeline/SLA reporting, lead definitions, and billing/renewals operations.
- Make the business measurable and the go-to-market machine efficient.
- Own the trust backbone for a healthtech company: SOC 2, PHIPA/PIPEDA compliance, data governance, information security, and vendor security reviews.
- Turn security and privacy into a competitive advantage and a clean diligence story.
- Manage contracts, vendors, and procurement, including partner and platform agreements.
- Coordinate legal and corporate administration.
- Keep the corporate operating foundation tidy and audit-ready.
Requirements
- 8+ years in operations, including senior operational leadership at a startup/scaleup (Series A–C), ideally in B2B SaaS.
- Hands-on experience standing up and running at least two of: RevOps/BizOps, People/HR, Security/Compliance, IT.
- Player-coach mentality, comfortable with both strategy and execution.
- AI-native operator, prioritizing automation and AI in process building.
- First-principles, curious thinker, treating best practices as inputs.
- Strong systems and data instincts.
- Fluency with operational tooling (CRM/RevOps, HRIS, etc.).
- High trust, low ego, calm under ambiguity, and excellent judgment.
- Experience supporting a financing round or other strategic corporate process operationally (Bonus).
- Canadian healthcare-system context; HubSpot depth (Bonus).
Skills
- Operations
- Startup/Scaleup Operations
- B2B SaaS Operations
- RevOps/BizOps
- People/HR Operations
- Security/Compliance
- IT Operations
- Strategy Setting
- Execution
- AI-Native Operations
- Automation
- First Principles Thinking
- Systems Thinking
- Data Analysis
- Operational Tooling
- CRM
- HRIS
- Project Management
- Program Management
- OKRs
- Goal Setting
- Leadership Cadence
- Cross-functional Execution
- Special Projects
- Hiring Velocity
- Onboarding
- Performance Management
- Compensation Frameworks
- Culture Stewardship
- Team Health
- Revenue Operations
- Business Operations
- CRM Hygiene
- Pipeline Reporting
- SLA Reporting
- Lead Definitions
- Billing Operations
- Renewals Operations
- Go-to-Market Efficiency
- Security Compliance
- Data Governance
- Information Security
- Vendor Security Reviews
- Contract Management
- Vendor Management
- Procurement
- Legal Coordination
- Corporate Administration
- Healthtech Operations (Bonus)
- PHIPA/PIPEDA Compliance (Bonus)
- SOC 2 Compliance (Bonus)
- Healthcare Data Management (Bonus)
- Financing Support (Bonus)
- HubSpot (Bonus)
Location
- Remote
Work Type
- Full-time
- Remote
- Hybrid
Experience Level
- Senior Leadership
- 8+ years
Salary/Compensations
- $170,000 - $220,000 a year
Benefits
- Series A equity
- Comprehensive health and wellness coverage from day one
- Competitive PTO
- Winter shutdown (Dec 25 - Jan 1)
- Birthday and Taliversary time off
- Extra long weekends
- $2000 annually in "Knowledge Dollars"
- Quarterly socials & company outings
- Remote and hybrid work options
- Flexible work hours
About the Company
- Tali AI is a Canadian clinical AI platform on a mission to give physicians their time back.
- Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients.
- We hold the largest share of Canadian AI Scribe implementations and integrate deeply with the EMRs Canadian clinicians use.
- We are growing fast at the intersection of healthcare, AI, and data sovereignty.
- Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week.
Equal Opportunity
- Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.