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About the Role

We are seeking a Senior Operating Model and Continuous Improvement Consultant to play a critical leadership role in reimagining our enterprise operating model for the future, with a strong focus on AI-enabled transformation. This role will partner closely with our AI, Technology, and Business teams to fundamentally redesign how work gets done—leveraging automation, advanced analytics, and emerging AI capabilities. The mandate is not incremental improvement, but end-to-end process reinvention, anchored in customer-centric value creation and aligned to our 2030 strategic ambitions. This is a highly visible role requiring a combination of process excellence, strategic thinking, and innovation, with the opportunity to shape how the organization operates in the future.

Responsibilities

Lead the end-to-end redesign of core business processes, moving beyond traditional optimization to reimagine workflows for an AI-enabled future.
Define and design future-state operating models that integrate AI, automation, and digital capabilities.
Translate strategic priorities into scalable, sustainable process frameworks aligned to 2030 targets.
Identify process automation and AI opportunities during current and future state mapping.
Partner with AI and Data teams to embed AI into business processes, identifying high-impact use cases across the value chain.
Reimagine roles, decision points, and workflows to fully leverage human + machine collaboration.
Ensure process designs maximize efficiency, quality, and user experience through intelligent automation.
Lead value stream/journey mapping initiatives with a strong focus on the end-user/customer experience.
Identify opportunities to eliminate waste, reduce cycle time, and enhance value delivery.
Shift the organization from functional optimization to end-to-end value optimization.
Act as a senior leader within Continuous Improvement, setting direction and raising the bar on process excellence.
Introduce modern methodologies that integrate Lean principles with digital and AI capabilities.
Drive adoption of standardized process frameworks, governance, and measurement.
Partner with senior leaders across the organization to shape transformation priorities and roadmaps.
Influence without authority, building alignment across business, technology, and AI teams.
Provide clear, executive-level insights and recommendations on transformation opportunities and risks.
Deliver reimagined, AI-enabled processes that materially improve efficiency, experience, and outcomes.
Establish future-ready operating models aligned to strategic and financial targets.
Achieve measurable progress against 2030 transformation and performance goals.
Increase adoption of AI-driven ways of working across the organization.

Requirements

8–12+ years of experience in process engineering and continuous improvement to work independently on assigned projects.
Black belt certification.
Proficiency in mapping tools such as Visio and Miro.
Experience with data visualization tools such as Power Bi.
Experience with automation tools such as UiPath and Power Automate.
Proven track record of leading end-to-end process redesign in complex organizations.
Experience working on or alongside AI, automation, or digital transformation initiatives.
Deep expertise in value stream mapping, Lean, and process design methodologies.
Strong ability to translate strategy into practical, executable operating models.
Exceptional stakeholder management and executive communication skills.
Future-focused thinker – challenges the status quo and reimagines how work should be done.
Customer-first mindset – designs processes with the end user at the center.
Enterprise perspective – optimizes across value streams, not silos.
Influencer and integrator – brings together business, technology, and AI capabilities.
Outcome-oriented – relentlessly focused on delivering measurable impact.
Proficiency in English is required.

Skills

Process Engineering
Continuous Improvement
Visio
Miro
Power Bi
UiPath
Power Automate
Value Stream Mapping
Lean
Process Design Methodologies
AI
Automation
Digital Transformation
Stakeholder Management
Executive Communication
Strategic Thinking
Innovation

Experience Level

8-12+ years

Education Level

Black belt certification

Salary/Compensations

CAD $74,269.00 - 109,341.00

About the Company

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all.
We dare to challenge the status quo. And we’re driven by people who have challenged theirs.
We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All!

Equal Opportunity

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.