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About the Role

This role is part of our Experience & Engineering team in Germany, combining technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. The VP of Delivery, Experience & Engineering (E&E) will be responsible for the overall coordination of all crafts to ensure the successful delivery of projects across DEPT®’s portfolio, requiring strategic oversight, operational excellence, and strong cross-functional collaboration to deliver high-quality outcomes efficiently and profitably.

Responsibilities

Oversee the coordination of all craft teams, ensuring successful project delivery with a focus on quality, efficiency, and profitability.
Standardize best practices and optimize workflows to drive operational efficiency, resource utilization, and continuous improvement.
Collaborate with Growth and Client Services teams to ensure new business is onboarded effectively and RFP responses are robust from a delivery perspective.
Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. Directly assume operational steering of affected project teams when escalations are critical to stabilize delivery.
Champion a culture of continuous improvement, leveraging data-driven insights to refine delivery methodologies and enhance performance.
Focus on scaling delivery capabilities, fostering innovation, and implementing best practices to support complex, multi-million-euro enterprise initiatives.
Act as the organizational glue between VP of Engineering, VP of Experience, VP of PMO and the VP of Client & Growth, bringing together delivery and commercial perspectives to align on strategic priorities and ensure cohesive project execution.
Establish key performance indicators (KPIs) to track project delivery quality, team success, client satisfaction, and financial performance.
Serve as the business-responsible approver for all invoices, client contracts, staff employment contracts, and freelance agreements, ensuring financial and legal governance across the region.
Own the preparation and hosting of the weekly delivery meeting with the SVP of Delivery and the Head of Market, aggregating data and insights from multiple internal sources to provide a comprehensive delivery status update.
Maintain active dotted-line relationships with HR Business Partnering, the People Team, Recruitment, and Resource Management, ensuring alignment on people, capacity, and organisational topics.

Requirements

Proven experience in senior delivery leadership roles within the technology or digital services industry.
Strong background in managing cross-functional teams across multiple disciplines (engineering, strategy, design, data, etc.).
Demonstrated success in optimizing delivery operations, resource management, and workflow efficiency.
Strong understanding of client onboarding processes, RFP management, and project lifecycle management.
Excellent problem-solving, decision-making, and conflict resolution skills.
Experience in scaling delivery functions to support complex, large-scale enterprise projects.
Exceptional communication and leadership skills, with the ability to inspire and motivate teams across regions.
Strong commercial acumen with an ability to align delivery operations with business growth objectives.
Authority and experience in signing off invoices, contracts, and legal agreements as business-responsible approver.
Demonstrable experience managing complex internal stakeholder networks including HR, Recruitment, and Resource Management.
Deep understanding of multi-tier margin structures (project margin, gross margin, contribution margin) and non-billable cost management.

Skills

Technology
Marketing
Brand & Media
Experience
Commerce
CRM
Technology & Data
Digital Experience Delivery
Digital Engineering Delivery
Project Management
Resource Forecasting
Workflow Optimisation
Risk Management
Talent Development
Data-driven Insights
Commercial Acumen

Location

Hamburg
Berlin
Cologne

Work Type

Hybrid

Experience Level

Senior
VP

Benefits

Flexible, hybrid working policy (1-2 days at the office, depending on location)
Company pension scheme
Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
Occasional breakfast/lunch at the office, Smoothie Tuesdays
Contribution to health through the OpenUp platform
€50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks
Future Bens - Exclusive access to sustainable, healthy products at attractive deals
Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
Training, development and certifications

About the Company

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
We’re 50|50 tech and marketing, partner-led, and first to move.
Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
We have been certified B Corp and Climate Neutral since 2021.
We are a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing.
Our culture runs on three values: better together, relentlessly curious, and get sh*t done.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.

Equal Opportunity

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.