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About the Role

We are seeking an experienced and proactive Senior IT Support Specialist to join our dynamic IT team. This role provides high-quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems. It blends hands-on support with strategic management of deployment tools and system security.

Responsibilities

• Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
• Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS, and maintaining hardware inventory and device lifecycle.
• Administer OKTA for identity and access management, supporting Microsoft 365 applications like Teams, Exchange, OneDrive, and SharePoint, and maintaining configurations and installation procedures.
• Utilize Microsoft deployment tools like Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.
• Deliver day-to-day end-user support with professionalism and efficiency, managing deployment tools and automation processes.
• Leverage in-depth experience with Autopilot/Intune and Jamf to optimize device management capabilities.
• Collaborate with IT to implement technologies, participating in rollouts, testing, and deployment of new systems and applications.
• Ensure endpoints and images meet security and compliance standards.
• Provide maintenance and support for AV and video conferencing equipment to ensure reliable meetings.
• Build strong relationships within the IT team, adapting to priorities, and thriving under deadlines in a complex environment.

Requirements

• Work independently with minimal supervision.
• Communicate excellently in written and verbal forms.
• Adapt to flexible working hours, including weekends if needed.
• Support remote sites with occasional visits.
• Manage time efficiently and solve problems effectively.
• Support Windows 11 and Mac OS X, including troubleshooting and deployment.
• Work with senior stakeholders and use helpdesk systems like Jira.
• Package software, patch, deploy OS, and handle queries and reporting.
• Deploy and administer Autopilot, JAMF, Manage Engine, or Microsoft Intune.
• Support remote users, manage printers, and troubleshoot networks.
• Understand ITIL concepts.
• Have advanced Microsoft 365 knowledge.

Skills

• Windows 11
• Mac OS
• Jira
• OKTA
• Microsoft 365
• Teams
• Exchange
• OneDrive
• SharePoint
• Intune
• Autopilot
• JAMF
• Endpoint Management tools
• AV equipment
• Video conferencing equipment
• ITIL concepts
• Microsoft 365

Location

• DUNCAN ST, TORONTO

Work Type

• ONSITE - 5 DAYS IN OFFICE

Experience Level

• Senior

Salary/Compensations

• 70,000 CAD to 90,000 CAD

Benefits

• Annual leave
• RRSP Program
• Health insurance
• Home office allowance
• Wellness or Gym allowance

About the Company

• Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence.
• It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.
• It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
• With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms.
• Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states.
• Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
• Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

Equal Opportunity

• At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
• Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
• We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
• We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.