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About the Role

As Manager of GTM Employee Communications, you will support and execute the internal communications strategy for Docusign's Go-To-Market organization. You will serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This involves partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.

Responsibilities

Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities.
Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams.
Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences.
Develop communications narratives, campaigns, and supporting materials.
Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders.
Provide strategic counsel for Docusign cross-functional stakeholders to ensure employees have the information they need to execute on business goals.
Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization.
Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies.

Requirements

5+ years of communications experience at major corporations or agencies.
BS/BA degree or equivalent.
Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications.
Experience managing multiple concurrent projects and stakeholders with competing priorities.
Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development.
Experience at public companies and with global teams in technology/enterprise settings.
Strong ability to advocate and influence at all levels in a matrixed environment.
Experience developing executive communications and leadership positioning.
Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures.
Familiarity with internal platforms (Slack, Confluence, email, G-suite).
Experience measuring communications effectiveness using analytics tools.
Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives.
Excellent written and verbal communication skills with proven narrative development ability.
Flexibility and a bias to action.
Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Skills

AI tools
Generative AI
AI writing assistants
Automation platforms
Analytics
Internal platforms (Slack, Confluence, email, G-suite)
Communications effectiveness measurement
Narrative development
Written communication
Verbal communication

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5+ years

Education Level

BS/BA degree or equivalent

Salary/Compensations

California: $105,800.00 - $163,450.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.