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About the Role

The Project Information Manager (PIM) is responsible for the effective management, coordination, and strategic oversight of project information across a defined cluster of projects. This role ensures information management processes are consistently applied, fit for purpose, and aligned with client requirements and internal standards, while also acting as the senior point of contact for information management within their project cluster.

Responsibilities

Provide strategic oversight of project information management across a cluster of projects.
Lead on resolving complex or escalated information management issues at project and cluster level.
Negotiate, define, and implement project-specific information management processes and procedures in line with client requirements and best practice.
Ensure consistent application of document control and information management standards across all projects within the cluster.
Support project teams by proactively identifying risks, gaps, or inefficiencies in information workflows and implementing solutions.
Act as a key point of contact for clients on information management matters within the project cluster.
Communicate confidently and professionally with internal and external stakeholders, including project teams, consultants, and clients.
Provide clear guidance, clarification, and recommendations on information management requirements and deliverables.
Day-to-day management of a small team of Document Controllers working collaboratively across the project cluster.
Manage resourcing, workload distribution, and holiday requests within the cluster to ensure adequate project coverage at all times.
Identify training, development, and support needs within the team and work with the PIM/DC Lead to address them.
Provide regular performance feedback to the PIM/DC Lead, highlighting achievements, risks, and development areas.
Escalate project or resource issues to the PIM/DC Lead when additional support, clarity, or decision-making is required.
Provide feedback and contribute to the continuous improvement of information management processes, standards, and guidance across the practice.
Undertake document control tasks as required, with a focus on strategic oversight, problem solving, and implementation at project level.
Support complex deliverables and key project milestones where senior input is required.

Requirements

Strong critical thinking and analytical skills
Highly adept at problem solving and decision making
Excellent written and verbal communication skills
Professional and confident stakeholder management
Proactive, organised, and solutions-focused approach
Ability to manage multiple projects and priorities simultaneously
Experience leading or mentoring small teams
Proven experience in Document Control and Project Information Management within architecture, engineering, or construction environments
Experience working across multiple projects or project clusters
Strong understanding of information management processes, standards, and best practice
Experience engaging directly with clients or client representatives on information-related matters
Calm and measured under pressure
Collaborative and supportive team leader
Detail-oriented while maintaining a strategic perspective
Committed to continuous improvement and professional development

Skills

Document Control
Project Information Management
Critical thinking
Analytical skills
Problem solving
Decision making
Written communication
Verbal communication
Stakeholder management
Team leadership
Mentoring

Location

Putney studio

Work Type

Hybrid working

Experience Level

Senior

Benefits

Hybrid working
Gym membership discounts
Opportunity to attend events at Populous-designed venues
Regular social and knowledge sharing events including an annual conference and a weekend abroad Christmas party

About the Company

For more than 40 years Populous has had a singular focus – to draw people together around the things that they love, to be the leading design firm that specialises in places, spaces and events where people gather.
Our success is defined by designing projects that are seen as the benchmark.
We are committed to future innovation, anticipating and shaping the future of our industries.
Our team is made up of highly talented people with a range of skills, all integral to successfully bringing to life the places and experiences we design.
Our expertise has expanded to encompass a wide variety of disciplines – including architecture, audiovisual consultancy, brand activation, design & build, events, food & beverage strategy, interior design, landscape architecture, urban design and wayfinding.
This varied expertise enables us to transform neighbourhoods, revitalise cities, build relationships and create buildings, places and spaces that draw people together, from the Tottenham Hotspur Stadium to The Co-op Live Arena.

Equal Opportunity

Populous is an equal opportunity employer.