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About the Role

The Principal Gifts Manager provides high-level strategic and operational support to the Principal Giving team of a global NGO, focusing on enabling the work of the Executive Director and Relationship Managers (RMs) who cultivate and steward ultra-high-net-worth individuals, family foundations, and anonymous donors. This role ensures white-glove service, timely and tailored communication, and the highest standard of internal coordination.

Responsibilities

Partner with Principal Giving RMs to implement tailored engagement strategies for assigned donors, aligned with individual interests and institutional priorities.
Manage and track RM outreach calendars, proactively recommending engagement touchpoints and supporting pre- and post-meeting follow-through.
Maintain quality control of all donor-facing materials to ensure a high degree of polish and professionalism, aligning content with donor expectations, tone preferences, and communication style.
Conduct preliminary background research on HNWIs or coordinate with the Research team to prepare comprehensive donor research panels that inform strategic engagement.
Provide logistical support for donor meetings, site visits, and virtual events, including coordination of agendas, travel, and materials.
Ensure appropriate internal briefings and post-meeting documentation—including detailed meeting notes, action items, and follow-up communications—are drafted with clarity and discretion, and completed in a timely, organized, and professional manner.
Coordinate VIP experiences at events, site visits, and virtual engagements, assuring tailored, high-touch moments that reflect donor interests, elevate institutional priorities, and reinforce gratitude and partnership.
Maintain accurate donor records and pipelines in Salesforce, including tracking gift opportunities, action steps, and engagement history.
Flag emerging portfolio needs, data gaps, or follow-up actions and coordinate closely with RMs and other internal stakeholders to resolve them.
Coordinate with Major Gifts Operations Specialist to ensure gifts are accurately recorded, receipted, and acknowledged.
Monitor and support complex gifts (e.g., DAFs, stock, family foundation contributions), ensuring timely and customized stewardship responses.

Requirements

Willingness to work Pacific Time (PT) hours.

Location

US West Coast

Experience Level

Principal