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About the Role

Carwow is hiring an Account Manager to join the Get Your Car (Used Market) team, focusing on car buying. This role involves becoming an expert on client brands, managing client relationships, providing performance analysis, and driving sales of additional products and services.

Responsibilities

• Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
• Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
• Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
• Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
• Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
• Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.

Requirements

• Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
• Excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
• A consultative and creative problem solver, you take the time to understand each client’s business, offering tailored solutions to address their challenges.
• Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
• Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
• Ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
• A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
• Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
• Proficient in handling and analysing basic data using Excel/Google sheets.
• Familiarity with digital marketing is highly advantageous.

Skills

• Communication
• Relationship building
• Consultative problem solving
• Sales
• Upselling
• Data analysis
• Excel/Google Sheets proficiency
• Digital marketing familiarity

Location

• Hybrid

Work Type

• Hybrid working
• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive salary

Benefits

• Hybrid working
• Competitive salary
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Eyecare vouchers
• Life Assurance
• Monthly coaching sessions with Spill
• Enhanced holiday package
• Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• 30 days of annual leave per year (after third year anniversary)
• 35 days of annual leave per year (after tenth year anniversary)
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave
• Fertility treatment policies
• Pregnancy loss policies
• Bubble childcare support
• Discounted nanny fees
• The latest tech (Macbook or Surface)
• Up to £500/€550 home office allowance
• Generous learning and development budget
• Regular social events
• Refer a friend bonus

About the Company

• Carwow's mission is to become the car-changing destination of choice by combining technology, media, and deep automotive expertise. They have grown significantly, with substantial car sales and listings on their platform. The acquisition of Autovia, creators of AutoExpress and Evo magazines, has doubled their audience, resulting in a large YouTube channel, significant print sales, and extensive web content reach. They are committed to continued growth.

Equal Opportunity

• Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.