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About the Role

We’re hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region. This role sits between SMB and mid-market, managing high-touch mid-market accounts and owning renewals, expansions, and long-term customer outcomes end-to-end. You’ll work closely with the Customer Success Lead and other teams to shape how Secfix delivers value, and retains & expands revenue, with larger customers. This is a commercially accountable CSM role with clear ownership of Net Revenue Retention (NRR) and real influence on how Secfix scales its mid-market customer success motion.

Responsibilities

Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
Own the end-to-end implementation of compliance frameworks with customers, guiding them from onboarding through audit readiness
Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
Build and maintain clear account plans for priority customers
Run structured renewal cycles, including pricing, scope, and procurement discussions
Proactively identify upsell and expansion opportunities and drive them to close
Run effective QBRs with clear narratives, outcomes, and next steps
Translate complex security and compliance topics into business value
Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
Create and improve playbooks, templates, and scalable CS processes

Requirements

4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stage
Proven ownership of renewals and expansion, not just relationship management
Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
Comfortable managing longer cycles, complex stakeholders, and high expectations
Confident handling tough renewal and commercial conversations
Strong commercial mindset: you think about expansion in every customer interaction
Able to communicate complex topics clearly in German (C2) and English
Highly structured and process-driven, even in fast-moving environments
Comfortable operating with autonomy and ambiguity in an early-stage company

Skills

C1 or C2 German Language
German (C2)
English

Location

Remote
Within EU time zones

Work Type

Remote
Full-time

Experience Level

Mid-Market
4+ years

Salary/Compensations

Industry-competitive local salaries

Benefits

100% remote work with a virtual office in Gather
Competitive Salary
Generous equity package
Mentorship
€1,000 annual personal development budget
Home office budget and access to co-working spaces
26 days holiday + local public holidays
Comprehensive health coverage
Annual retreat
Company-wide events
Latest tech equipment (MacBook, monitors, headphones)

About the Company

At Secfix, we’re at the forefront of automating security compliance in Europe.
We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.
Secfix is run by a 100% remote team with hubs in Munich, Berlin and London.
We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader.
We’ve raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.

Equal Opportunity

We are an equal-opportunity employer and remote-only company.
At this time, we can support hiring only within EU time zones.
We work in sync using Gather as our virtual office.
As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work.