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About the Role

Manage and develop the Salesforce platform that underpins Kingfisher's marketplace and retail media operations. Support merchant acquisition and relationships across multiple markets by enabling simple, secure, and scalable CRM processes.

Responsibilities

• Manage and maintain the Salesforce platform, ensuring it is reliable, secure, and easy to use.
• Configure users, data, workflows, reports, and dashboards to meet marketplace needs.
• Protect data by managing roles, profiles, and permissions.
• Collaborate with Kingfisher's banners to optimize Salesforce while maintaining business consistency.
• Translate business requirements into effective CRM processes for merchant lead generation and acquisition.
• Build and develop Community Cloud-based Merchant Hubs for seamless merchant experiences.
• Manage the relationship with Kingfisher's Salesforce Partner agency, coordinating delivery and monitoring performance.

Requirements

• Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
• Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
• Strong hands-on knowledge of Salesforce configuration, workflows, data management, security, and reporting.
• Experience working with Salesforce Lightning Products, including Sales, Service, and CRM Analytics.
• Clear communication skills, with confidence working collaboratively across teams and with external partners.
• A practical, solutions-focused approach with the ability to manage multiple priorities and projects.

Skills

• Salesforce configuration
• Salesforce workflows
• Salesforce data management
• Salesforce security
• Salesforce reporting
• Salesforce Lightning Products
• Salesforce Sales
• Salesforce Service
• Salesforce CRM Analytics
• Community Cloud

Location

• Kingfisher Head Office in Paddington

Work Type

• Hybrid

Experience Level

• Technical CRM or Salesforce Administrator experience

Education Level

• Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher)

Benefits

• Competitive benefits package
• Opportunities to stretch and grow your career

About the Company

• Kingfisher is a team of over 74,000 passionate people bringing brands like B&Q, Screwfix, Brico Depot, Castorama, and Koctas to life.
• Our purpose is Better Homes. Better Lives. For Everyone.
• We believe a better world starts with better homes and work every day to make that a reality.

Equal Opportunity

• We are committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.