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About the Role

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This role allows you to apply your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.

Responsibilities

Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
Acquire and maintain best-in-class product knowledge and industry trends
Proactively analyze customer product usage and identify growth opportunities
Effectively communicate customer feedback to the Braze product team
Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
Coordinate resources to drive feature adoption
Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

Requirements

Drive, intellectual curiosity, and a relentless commitment to excellence
Background in SaaS sales for Mobile and/or Marketing Technology
Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
Outstanding verbal, written, and stand-up presentation skills
Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
Excellent organizational skills and time management abilities
The capacity to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
An accomplished networker in your daily life through social media and other mediums
Up-to-date on digital trends, especially in the mobile, web, and email space
Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)
At least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year
Product sales experience focusing on selling email, analytics, CRM, marketing automation, and/or content marketing solutions
Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process

Skills

Consulting
Business analysis
Project management
Sales
Multi-channel consumer engagement
Mobile marketing automation
APIs
Analytics
SaaS sales
Salesforce.com CRM
MS Office Suite

Location

New York
Austin
Berlin
Bucharest
Chicago
Dubai
Jakarta
London
Paris
San Francisco
São Paulo
Singapore
Seoul
Sydney
Tokyo

Work Type

Hybrid

Experience Level

3+ years

Salary/Compensations

$25k - $500k/year

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.