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About the Role

Plan delicious and cost-efficient menus to ensure customer satisfaction. This role has a real impact on customer satisfaction and their home cooking achievements. Reporting to the Menu Strategy Manager, you will help bring recipes to life for home cooks. This is a 12-month fixed-term contract for maternity cover.

Responsibilities

• Own the end-to-end process of the product execution framework by ensuring menus are planned and finalized according to the Product and Culinary strategy.
• Select the company’s best possible core product (recipes) to send out to customers each week while adhering to business needs, product, and operational constraints.
• Analyze all customer feedback, translating insights from menu and recipe performance deep dives into recommendations for future menus.
• Propose menu improvement business cases and assess the expected return on investment (ROI).
• Track menu costs at all stages of planning and execute value engineering initiatives when required.
• Assess the cadence of the product execution framework and continuously inject agile ways of working.
• Continuously support the Menu Strategy team, Product team, and wider departments to improve/redevelop the core product, ensuring it is unique and delivers customer desires.
• Collaborate with the Culinary & SCO teams to solve operational or supply challenges on upcoming menus.

Requirements

• Strong experience in product operations or similar.
• Enjoy optimizing long-term projects (i.e., the menu).
• Highly analytical, data-driven, and possess high attention to detail.
• Thrive in a high-pressure environment.
• Proven track record of solving customer problems.
• Experience managing multiple stakeholders with competing priorities.
• Passionate about food.
• Independent right to work in the UK.
• Cooperate with HelloFresh in all health and safety matters.
• Take reasonable care of your own health and safety, as well as others.
• Report incidents immediately and raise health and safety-related concerns.
• Disclosure and Barring Service (DBS) checks will be processed.
• Disclose relevant information at application and throughout the process.
• If a current HelloFresh employee, discuss application with Line Manager.

Location

• The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

Work Type

• Hybrid
• 3 days onsite

Benefits

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• Nursery support scheme
• Cycle to work scheme
• Group Life Assurance