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About the Role

This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be same. You'll be speaking directly with our customers, providing them with the support they need. Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

Responsibilities

Assisting customers and ensuring top-notch service quality.
Using various in-house IT systems to maintain high levels of customer satisfaction.
Delivering services on behalf of our clients via telephone.
Handling a variety of customer queries in our contact centre.
Speaking directly with customers and providing them with the support they need.

Requirements

Fluent in Spanish and English, with strong verbal and written communication skills in both languages.
Previous experience in delivering excellent customer service.
Ability to work as part of a team, with a positive outlook and high energy.
Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel.
Enthusiasm for developing new knowledge and skills.
Requires a reliable internet connection at home.
Must be in the UK.

Skills

Spanish
English
Customer Service
Communication
PC Proficiency
MS Office

Location

United Kingdom - Remote

Work Type

Remote
Permanent
Full-time

Experience Level

Previous customer service experience required

Salary/Compensations

£34753 for shift 9pm-8am + monthly performance-related bonus & salary increase after probation

Benefits

All equipment provided
Flexible work
Health and wellbeing rewards
Company share plan scheme
Company contribution to shares
Recognition awards
Team get togethers

About the Company

Global leader in financial administration with over 11,000 employees across more than 22 different countries.
Trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings.
Number one transfer agency in the world.
Offers Issuer Services into equity and entity governance services to companies both public and private worldwide.

Equal Opportunity

Dedicated to providing the opportunity to succeed on your own merits.
Goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.
Support with accommodations or adjustments during our recruitment process available.