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About the Role

This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be same. You'll be speaking directly with our customers, providing them with the support they need. Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

Responsibilities

Assisting customers and ensuring top-notch service quality.
Reporting to a Team Leader.
Using various in-house IT systems to maintain high levels of customer satisfaction.
Delivering services on behalf of our clients via telephone.
Handling a variety of customer queries in our contact centre.
Speaking directly with customers and providing them with support.

Requirements

Must be in the UK.
Requires a reliable internet connection at home.
Training lasts six weeks with no leave permitted during July & August.

Skills

Fluent in English, with strong verbal and written communication skills in both languages.
Previous experience in delivering excellent customer service, with a commitment to providing quality customer service.
Ability to work as part of a team, with a positive outlook and high energy.
Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel.
Enthusiasm for developing new knowledge and skills.
Previous retail, hospitality or any other customer service experience is required.

Location

United Kingdom - Remote

Work Type

Remote
Permanent
Full-time

Experience Level

Previous experience in delivering excellent customer service is required.

Salary/Compensations

£34753 for shift 9pm-8am + monthly performance-related bonus & salary increase after probation

Benefits

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Welcoming and close-knit community, with experienced colleagues ready to help you grow.
All equipment provided to support you in delivering high levels of customer service.

About the Company

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries.
Our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world.
As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide.

Equal Opportunity

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us.
Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.
For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.