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About the Role
Hard Rock International (HRI) is seeking a Restroom Valet to provide exceptional guest service. This role involves welcoming guests, answering questions, maintaining restroom cleanliness, and creating memorable experiences.
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking the Guests
- Answering questions – accurately and politely
- Maintaining a clean and organized restroom area
- Directing Guests to areas and restrooms
- Communicating with security for co-workers, Guests and celebrities
- Assisting Servers, Server Assistants, and Managers wherever possible
- Performing opening, closing, & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Engaging with the Guests to create “raving fans” or REGULARS
Requirements
- Ability to communicate effectively with guests and team members.
- Ability to maintain a clean and organized work area.
- Ability to work in a fast-paced environment.
Skills
- Guest service
- Communication
- Customer engagement
- Problem-solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $16 - $21 per hour
- $17.00/hr
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning assistance
- Work-life balance support
About the Company
- Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries.
- HRI owns the world's largest collection of authentic music memorabilia.
- Hard Rock Hotels has received outstanding guest satisfaction awards.
- HRI is recognized as a U.S. Best Managed Company.
- Hard Rock has been honored as one of Forbes’ Best Employers.
- Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
- Seminole Tribe of Florida acquired Hard Rock International in March 2007.