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About the Role

GLG is seeking a Software Support Engineer to join their Product Engineering team. This role will focus on improving and maintaining the software that matches companies with experts, ensuring the continuous operation and reliability of critical systems, and resolving technical issues.

Responsibilities

• Help ensure the continuous operation and reliability of GLG's critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Communicate resolutions to stakeholders and explain technical solutions to non-technical people.

Requirements

• A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required.
• A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
• Experience using Claude, Copilot, Opencode and other AI Toolsets.
• A strong interest in problem solving and collaboration.
• The ability to investigate and diagnose system problems.
• The ability to effectively communicate between audiences of differing technical skill levels.

Skills

• JavaScript
• TypeScript
• Python
• SQL
• Claude
• Copilot
• Opencode
• AI Toolsets

Location

• U.S.

Work Type

• Full-time

Education Level

• Degree in computer science or related engineering degree
• Demonstrable equivalent technical proficiency

Salary/Compensations

• $80,500—$96,500 USD

Benefits

• Comprehensive medical, dental and vision coverage effective on your first day of employment
• Flexible paid time off
• 401(k) and Roth 401(k) plans with an employer match
• Tuition reimbursement program for eligible courses
• Paid parental leave, adoption and surrogacy reimbursement
• Free wellbeing support with the Calm app, Maven and EAP
• Free long-term therapy & counselling assistance through Pathways

About the Company

• GLG is the world’s leading platform for trusted human expertise.
• We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
• At GLG, you are an extension of our clients' core teams.
• You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives.
• Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
• We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve.
• If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Equal Opportunity

• Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.