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About the Role
We are looking for a dynamic and customer-oriented Global Service Desk Team Lead to lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.
Responsibilities
- Ensure the service desk support teams deliver professional, customer-focused, and high performing support
- Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
- Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
- Assist with the development and implementation of business continuity and service recovery plans and activities
- Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
- Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
- Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Requirements
- 3+ years of experience in an IT team lead role or similar
- 5+ years of experience in an IT support role
- Strong leadership and organizational skills
- High level of initiative and work ethic
- Motivation and a self-starting mindset
- Accountability and a team-oriented attitude
- Passion for creating and delivering an exceptional client experience
- Amazing interpersonal skills with a high degree of self-awareness & empathy
- Excellent problem-solving and multitasking skills
Skills
- Service desk leadership
- ITIL Certification
- Entrepreneurial mindset
Location
- Calgary
- Edmonton
- Toronto
- Vancouver
Work Type
- Full-time
Experience Level
- 3+ years of experience in an IT team lead role or similar
- 5+ years of experience in an IT support role
Salary/Compensations
- $60,000 - $79,847 a year
Benefits
- Permanent staff positions
- Paid training
- Career life planning
- Relocation and travel opportunities
About the Company
- Long View is one of North America’s most dynamic IT providers.
- Our culture allows our people to live life to its fullest.
- We create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.
- Our company’s core pillars are Integrity, Competence, Value, and Fun.
- 90% of Long View team members rated Long View as a good or great place to work!
- Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people.
- We are fostering an inclusive environment through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias.
- We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Equal Opportunity
- Long View is an equal opportunity employer.
- If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.