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About the Role

The Solution Consultant (SC) is a subject matter expert focused primarily on supporting pre-sales activities. Leveraging deep expertise in our Chemistry solutions and strong commercial acumen, you will work closely with Sales to uncover customer needs, design tailored solutions and demonstrate value. In post-sales scenarios, you will partner with Customer Success Managers (CSMs) when specialist knowledge is required to address complex solution queries or deliver technical training. You will not own the day-to-day customer relationship so must be highly skilled in making deep, meaningful relationships quickly, to play a critical role in both commercial and customer success outcomes.

Responsibilities

Be the go-to expert for Sales teams, collaborating to uncover customer challenges and craft tailored solution strategies that drive business impact
Deliver tailored demonstrations and workshops that translate product capabilities into business outcomes
Act as a trusted advisor offering subject matter expertise to shape deals and solution approaches
Step in when CSMs escalate cases requesting advanced Chemistry solution knowledge
Support CSMs with deep product knowledge to drive adoption, optimize usage and address complex customer questions
Deliver advanced demos, technical deep-dives and workshops as required
Act as a conduit between customers, Sales, Advanced Data Solutions, Customer Success and Product teams, providing feedback that informs product development and roadmap decisions
Maintain up-to-date knowledge of industry trends, customer requirements and emerging technologies
Develop processes and materials that enhance the pre and post sales experience
Manage multiple customer engagements and internal requests effectively, prioritizing tasks to ensure timely delivery of solutions and support

Requirements

Track record of success in similar customer-facing roles such as consulting, customer success or account management, ideally in B2B or SaaS environments
Minimum of a bachelor’s degree in chemistry, biotechnology or a related field
Excellent communication, presentation and stakeholder management skills at all levels
An analytical and consultative mindset, able to quickly grasp complex requirements and deliver actionable recommendations
Effective time management and prioritization skills to balance competing demands
Strong interpersonal and influencing skills for building trust and collaborating across teams
Additional language skills beyond English would be beneficial

Skills

Chemistry solutions expertise
Commercial acumen
Sales collaboration
Customer needs analysis
Solution design
Demonstration delivery
Technical training
Advanced Chemistry solution knowledge
Product knowledge
Industry trend analysis
Customer requirement analysis
Emerging technologies awareness
Process development
Material development
Customer engagement management
Internal request management
Task prioritization
Communication skills
Presentation skills
Stakeholder management
Analytical mindset
Consultative mindset
Time management skills
Interpersonal skills
Influencing skills
Team collaboration

Work Type

Flexible working hours

Education Level

Bachelor’s degree in chemistry, biotechnology or a related field

Benefits

Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours

About the Company

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
We serve the research, academic and clinical communities through the application of technology and analytics to content.
In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
Elsevier is a global leader in advanced information and decision support for science and healthcare.
We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.
We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence.
By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.
We deliver insights that help research institutions, governments, and funders achieve their goals.
We help researchers discover and share knowledge, collaborate, and accelerate innovation.
We help librarians provide verified, quality information to universities.
We help innovators turn knowledge into new products.
We help health professionals improve patient care and educators train the next generation of doctors and nurses.
Connecting quality content and innovative technologies, we make progress go further and happen faster.
And by championing inclusion and sustainability, we ensure progress benefits all.
With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world.
We offer a diverse range of opportunities across technology, commercial, business, and early career jobs.
If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.
Elsevier is part of RELX Group.

Equal Opportunity

We are an equal opportunity employer with a commitment to help you succeed.
Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play.
Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.