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About the Role

The Solution Consultant (SC) is a subject matter expert focused primarily on supporting pre-sales activities. Leveraging deep expertise in our Chemistry solutions and strong commercial acumen, you will work closely with Sales to uncover customer needs, design tailored solutions and demonstrate value. In post-sales scenarios, you will partner with Customer Success Managers (CSMs) when specialist knowledge is required to address complex solution queries or deliver technical training. You will not own the day-to-day customer relationship so must be highly skilled in making deep, meaningful relationships quickly, to play a critical role in both commercial and customer success outcomes.

Responsibilities

Be the go-to expert for Sales teams, collaborating to uncover customer challenges and craft tailored solution strategies that drive business impact
Deliver tailored demonstrations and workshops that translate product capabilities into business outcomes
Act as a trusted advisor offering subject matter expertise to shape deals and solution approaches
Step in when CSMs escalate cases requesting advanced Chemistry solution knowledge
Support CSMs with deep product knowledge to drive adoption, optimize usage and address complex customer questions
Deliver advanced demos, technical deep-dives and workshops as required
Act as a conduit between customers, Sales, Advanced Data Solutions, Customer Success and Product teams, providing feedback that informs product development and roadmap decisions
Maintain up-to-date knowledge of industry trends, customer requirements and emerging technologies
Develop processes and materials that enhance the pre and post sales experience
Manage multiple customer engagements and internal requests effectively, prioritizing tasks to ensure timely delivery of solutions and support

Requirements

Track record of success in similar customer-facing roles such as consulting, customer success or account management, ideally in B2B or SaaS environments
Minimum of a bachelor’s degree in chemistry, biotechnology or a related field
Excellent communication, presentation and stakeholder management skills at all levels
An analytical and consultative mindset, able to quickly grasp complex requirements and deliver actionable recommendations
Effective time management and prioritization skills to balance competing demands
Strong interpersonal and influencing skills for building trust and collaborating across teams
Additional language skills beyond English would be beneficial

Skills

Chemistry solutions expertise
Commercial acumen
Sales collaboration
Customer needs analysis
Solution design
Value demonstration
Technical training
Advanced Chemistry solution knowledge
Product knowledge
Industry trends
Customer requirements
Emerging technologies
Process development
Material development
Customer engagement management
Task prioritization

Work Type

Flexible working hours

Education Level

Bachelor's degree in chemistry, biotechnology or a related field

Benefits

Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours

About the Company

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.
We serve the research, academic and clinical communities through the application of technology and analytics to content.
In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company.
Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Equal Opportunity

We are an equal opportunity employer with a commitment to help you succeed.
Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play.
Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.