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About the Role

We are seeking a tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist. You will translate complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement, while leading a team of Customer Success Managers to carry out growth strategies with existing customers. This role thrives where data velocity is high and treats revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.

Responsibilities

Convert customer behavior and cart abandonment data into automated retention workflows.
Drive repeat business, digital portal adoption, and lifetime value (LTV).
Systematically eliminate revenue leakage, bad discounts, and unnecessary refunds using data.
Tier clients to scale outreach via automated systems.
Identify organic expansion opportunities and collaborate with Marketing on targeted campaigns.
Build and manage CRM workflows, custom modules, and automated triggers.
Partner to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
Optimize automated feedback loops.
Manage and mentor a small group of hybrid & remote customer success staff.
Train Customer Care teams on CRM/AI tools.
Identify structural gaps and hire to support scaling workflows.

Requirements

3+ years in Tech Enabled Customer Success, Operations, or RevOps, ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
Advanced capability in CRMs (Zoho or HubSpot are ideal), specifically designing workflows and cross-departmental triggers.
Familiarity with modern E-commerce platforms (Adobe Commerce/Magento is a major plus).
Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
A strict preference for building scalable systems over manual relationship management.

Skills

Growth Strategy
Automation
CRM Optimization
AI Integration
Data Analysis
Team Leadership
Customer Retention
Revenue Growth
E-commerce Technology

Location

Austin, TX

Work Type

Full-time
Hybrid
Remote

Experience Level

3+ years

Benefits

Medical
Dental
Vision
Short Term Disability
Life & Accidental Death & Dismemberment
Supplemental Health Insurance
Wellness Program
Employee Discount Program
401k
Paid Time Off
Professional development
Clear career growth paths

About the Company

Lab Alley is recognized by Inc. 5000 as one of America's fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin, TX.
Mission: To provide easy access to essential chemicals – on-budget, on-time, every time.
Core values: CARE, COMMITMENT, GENUINE, GROWTH, INITIATIVE, INNOVATION, WORK ETHIC.
Partners with Ecodrive to plant a tree with every purchase.

Equal Opportunity

Lab Alley is dedicated to building a diverse and inclusive workplace.
Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.