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About the Role

As a Field Service Representative, you will provide on-site support for BD customers, including installation, corrective and preventative maintenance, and other support for robotized systems used in pharmacies. You will troubleshoot issues to resolve root causes and identify solutions, focusing on improving customer satisfaction.

Responsibilities

• Provide on-site support for installation, corrective maintenance, preventative maintenance, and removals of robotized systems.
• Troubleshoot issues to resolve root cause and identify possible solutions.
• Travel to customer sites and provide technical support, repairs, and maintenance on medical device robotic systems.
• Train and support clients in the maintenance of robotic systems.
• Update equipment and software.
• Conduct follow-up visits to meet customer needs.
• Prepare and write service reports in accordance with internal standard operating procedures.
• Participate in the continuous improvement of departmental practices.
• Perform additional tasks as needed.

Requirements

• Must be available for up to 60% travel, both locally and overnight, as required.
• Must be available to travel to the USA for trainings for 1-2 weeks as required.
• Possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years.
• Meet BD's auto safety standards.
• Able to lift a minimum of 70 lbs.
• Able to work on your feet for extended periods.
• Requires considerable pushing, pulling, stooping, bending, and lifting.
• Flexibility for rotational schedules (weekends).

Skills

• Troubleshooting methodology
• Interpersonal skills
• Organizational skills
• Prioritization skills
• Client-service orientation
• High sense of urgency
• Ability to multi-task
• Adaptability to changing business environments
• Analytical skills
• Problem-solving skills
• Time management skills
• Ability to work effectively without direct supervision
• Ability to work independently
• Proficient with MS Office tools (Outlook, Word, Excel, PowerPoint)

Location

• Greater Eastern Toronto Area
• GTA region
• Ontario
• Other provinces as needed

Work Type

• 12-month contract
• Field-based

Experience Level

• Two (2) plus years experience in a field service role
• Two (2) plus years experience in a similar position related to automation and technical service

Education Level

• DEP or DEC in mechanical engineering, industrial mechanics, automation or relevant training

Salary/Compensations

• $28.85 - $52.89 CAD Hourly

Benefits

• Comprehensive Total Rewards program
• Reward and recognition opportunities
• Competitive package of compensation and benefits programs

About the Company

• BD is one of the largest global medical technology companies in the world.
• Advancing the world of health™ is our Purpose.
• We give possibilities purpose.
• We are the people who give possibilities purpose.
• We are the #MakersofPossible.
• Working together, we make products that patients, families and their healthcare professionals rely on.
• We are committed to advancing the world of health™.
• We look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond.
• We make this happen, together.
• At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
• We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
• Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
• To learn more about BD visit https://bd.com/careers.
• Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey.

Equal Opportunity

• Becton Dickinson is an Equal Opportunity Employer.
• We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process.
• Becton, Dickinson, and Company is an Equal Opportunity Employer.
• We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.