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About the Role

Phillip Jeffries is seeking a high-energy individual to manage all facets of a luxury showroom in the San Francisco market. This role involves project management, coordinating cross-functional teams, and onboarding new staff, acting as the brand ambassador for the market.

Responsibilities

• Assigning and auditing performance of showroom sales team
• Ensuring processes are being followed
• Continuous development and mentoring of direct reports
• Reviewing monthly commissions to ensure correct salespeople are coded and paid correctly
• Maintaining travel plans in/out of market for the Manager role and team
• Directing team on yearly company-wide initiatives
• Facilitating resolution of escalated claims
• Reviewing and approving discount requests for direct reports
• Innovating and creating new showroom client experiences, operations and sales strategies, systems, processes
• Ensuring optimal staffing levels and coverage
• Maintaining regular communication and updates to leadership on team performance and initiative progress
• Collaborating with cross-functional leaders and teams
• Providing world-class customer service
• Hosting Showroom events
• Making sure displays are updated according to processes
• Coordinating installers for vignettes and boards
• Liaising with Design/Visuals for display selections
• Presenting the PJ brand in the showroom
• Compiling project shops as needed
• Completing sample/lead follow up
• Planning events from conception to execution
• Pipeline management for all team members
• Completing Sales Analysis
• Proactively recognizing cross selling opportunities
• Tracking and measuring the team's input of all HPA’s
• Sending/delivering thank you notes to clients
• Becoming a trusted resource and develop lasting relationships with clientele
• Completing stock checks
• Being the leading wall covering concierge for our clients
• Creating, owning and maintaining Strategic Plan for the team
• Creating an annual budget for showroom and teams with quarterly audits
• Following goals as outlined while monitoring pipeline and recognizing opportunities
• Understanding sales compensation levels and strategizing alignment with company mission
• Overseeing account list management for the team
• Knowing sample distribution processes
• Knowing sales forecasting processes

Requirements

• 5+ years’ experience in a sales management role within high end luxury brand environment
• 5 years inside/outside sales experience in a showroom, retail or architectural design firm
• Must currently live within the San Francisco, CA territory
• Background in interior design industry and/or luxury retail sales
• Well connected within the luxury design trade around the showroom
• Proven team builder with the ability to coach and develop a sales team
• Self-motivated leader with excellent communication skills, both verbal and written
• Innovative approach to selling with a client-centric mentality
• Exceptional time management skills with ability to multi-task
• Resilient with the ability to pro-actively overcome challenges
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinker who promotes process improvements
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Digitally savvy – willing and able to connect with clients both virtually and in person
• Proficient in all Microsoft Office applications
• Working knowledge of CRM systems
• Must be willing to travel for PJ Sales Meetings and events

Skills

• Interior design industry knowledge
• Luxury retail sales
• Team building
• Coaching and development
• Sales management
• Communication (verbal and written)
• Client-centric sales approach
• Time management
• Multi-tasking
• Negotiation
• Deal closing
• Digital proficiency
• Microsoft Office Suite
• CRM systems
• Strategic planning
• Budgeting
• Sales analysis
• Pipeline management
• Customer service
• Event planning

Location

• San Francisco, CA

Work Type

• Full-time
• Onsite

Experience Level

• 5+ years sales management
• 5 years inside/outside sales

Education Level

• Bachelor’s degree or equivalent

Salary/Compensations

• $100,000 - $125,000
• Annual company bonus opportunity
• Annual Cost of Living increases

Benefits

• Generous retirement plan with an automatic company contribution of approximately 10 percent
• Comprehensive medical coverage with employee premiums as low as $40 per month
• Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA)
• Prescription, dental, and vision coverage
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program
• Pet insurance
• 20 paid personal days each year
• Paid holidays
• Additional paid time off during annual company closure
• Earn extra paid time off by completing annual wellness physical
• Up to three paid days each year for volunteer work
• Structured onboarding plan with clear 30, 60, and 90-day milestones
• Continued training for long-term success
• Exclusive employee discount on Phillip Jeffries wallcoverings
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

About the Company

• Phillip Jeffries is a company committed to creating a more beautiful world.

Equal Opportunity

• Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.