Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Bedrock Learning is seeking a driven individual to join their high-performance team. This role focuses on building strong relationships with schools and trusts, ensuring customer success, and driving account growth. The company is dedicated to improving educational outcomes through its adaptive platform.

Responsibilities

• Own and manage a portfolio of schools and multi-academy trusts.
• Build strong, trusted relationships with key stakeholders.
• Develop a deep understanding of each customer’s priorities, challenges, and success criteria.
• Act as the primary point of contact for commercial, strategic, and educational conversations.
• Take full ownership of renewal cycles, ensuring high retention and minimal churn.
• Proactively identify at-risk customers and take decisive action.
• Lead renewal conversations, including pricing, product solutions, contract terms, and negotiations.
• Maintain clear, accurate forecasts and communicate risks and opportunities effectively.
• Identify and deliver upsell and cross-sell opportunities.
• Support customers in expanding Bedrock across departments, year groups, and trust-wide.
• Drive Net Revenue Retention through strong retention and strategic growth.
• Use data dashboards to demonstrate measurable user impact and guide strategic conversations.
• Use data and segmentation to prioritise accounts and maximise commercial impact.
• Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals, and opportunities are accurately tracked.
• Use data to inform decision-making, prioritisation, and forecasting.
• Take ownership of your numbers and performance.
• Work closely with Product, Marketing, Finance, and Operations to deliver a seamless experience.
• Share customer insight to inform product development and wider strategy.
• Contribute to a culture of collaboration, accountability, and continuous improvement.
• Track performance across retention, expansion, and engagement.
• Identify trends, risks, and opportunities within your portfolio.
• Contribute ideas to improve processes, strategy, and overall performance.

Requirements

• Minimum one year’s experience in account management, customer success, or sales within a commercial, target-driven environment.
• Experience within EdTech or other SaaS businesses.
• Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing.
• Experience owning customer retention and driving net revenue retention.
• Strong commercial acumen with confidence in negotiation and driving revenue outcomes.
• Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce).
• Experience supporting senior school leaders, MAT leaders, and classroom teachers.
• Eligible to work in the United Kingdom.
• Able to travel to customer schools.

Skills

• Account Management
• Customer Success
• Sales
• Commercial Acumen
• Negotiation
• CRM (HubSpot or Salesforce)
• Forecasting
• Relationship Building
• Communication

Location

• Hybrid/London

Work Type

• Full-time
• 4-day week

Experience Level

• Minimum one year's experience

Education Level

• Bachelor's degree/equivalent or higher

Salary/Compensations

• £40,000-£50,000 + OTE DOE

Benefits

• 4-day week
• 100% pay for 80% time
• Comprehensive private medical coverage for you, your partner, and any children
• Enhanced parental pay policy
• Eye examination scheme
• Closure between Christmas and New Year
• £1,000 yearly personal allowance for training and development
• Company pension scheme
• Regular company-funded social events

About the Company

• At Bedrock Learning, we set high standards. We are building a high-performance team of people who take ownership, think commercially, and care deeply about our mission.
• Students cannot access the curriculum without the language that shapes it. Bedrock gives schools a structured way to build the knowledge and vocabulary students need to understand more, and achieve more, in English, science, history, and geography. Our adaptive platform drives significant gains in reading comprehension and vocabulary growth across academic subjects, in diverse schools.
• We offer a trusted, supportive, and forward-thinking environment where people are encouraged to take initiative, think creatively, and grow. You will work alongside driven, collaborative colleagues, with clear expectations and strong leadership.
• Educational impact is at the heart of what we do. Bedrock is for people who want to work hard, take responsibility, and be part of meaningful, purpose-driven work.
• If you are looking for a fast-paced role where you can make a real impact and grow your career, Bedrock Learning is the place for you.

Equal Opportunity

• Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.