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About the Role

As a Supervisor in Training at TOCA Social, you will hone your hospitality and leadership skills in partnership with Hospitality Managers. This dynamic role involves bringing together multiple elements of the guest journey to deliver memorable experiences, with a focus on supporting and developing venue teams.

Responsibilities

• Support seamless venue operations and experiences for all guests.
• Manage teammates to TOCA Social standards, meeting targets and ensuring all teammates are shift ready.
• Support leadership teams and various departments, acting as a hands-on team player.
• Coach teammates on delivering world-class experiences.
• Provide constructive feedback and escalate issues to the venue leadership team.
• Ensure teammates receive proper induction and necessary training.
• Assist with TOCA Talents events.
• Support venue operations during events or with VIP/high-profile guests.
• Own sections/departments during peak times and perform all venue roles.
• Effectively communicate with guests and teammates regarding stock levels, performance, standards, and box demos.
• Own daily reporting and briefings.
• Develop teammate skills for future career progression and knowledge sharing.
• Lead new opportunities/initiatives and encourage teammate support.
• Encourage teammate best practice to meet TOCA Social standards.

Requirements

• 1-2 years of supervisory experience within hospitality.
• Ability to thrive under pressure while maintaining a can-do and guest-first attitude.
• Willingness to support the team and venue leadership.
• Passion for developing oneself and teammates to deliver outstanding experiences.
• Flexibility to work evenings and weekends.
• Willingness to support teammates across the venue and in varying departments.
• Vibrant presence on the venue floor and readiness to support teams.
• Ability to maintain a warm and friendly manner at all times.
• Quick learner with the ability to work under pressure in a fast-paced environment.
• Passion for delivering top-quality experiences.
• Willingness and desire to make people happy and deliver genuine, memorable experiences.

Skills

• Hospitality skills
• Leadership skills
• Communication (written or verbal)

Location

• Westfield White City, London, W12 7GF

Work Type

• Full Time
• Part Time

Experience Level

• Supervisor

Salary/Compensations

• £12.71 per hour plus service charge (OTE £15.50 per hour)

Benefits

• Full access to TOCA Treats
• Complimentary TOCA games
• Huge discounts on F&B
• Free meal whilst on shift
• Local retail & hospitality discounts
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities

About the Company

• TOCA Social is the world's first dining and entertainment experience with a football twist.
• Our first venue opened in 2021 in The O2, London, with a second in Birmingham in 2024.
• Future venues are planned for Dallas, Paris, Mexico, and Guatemala by 2026.
• Everybody Plays! Football knowledge is not required.
• We thrive in energetic and fun environments.