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About the Role

Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact. Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends. Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences. Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations. Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance. Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability. Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders.

Responsibilities

Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
Monitor and optimize key CRM KPIs (engagement, conversion, retention, reactivation, communication effectiveness) and customer lifecycle performance
Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

Requirements

5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments
Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
Strong SQL expertise (CTEs, window functions, multi-table joins) in a modern cloud data warehouse, preferably Snowflake
Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization
Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, customer lifetime value)
Experience working cross-functionally with product, engineering, and marketing/CRM teams; familiarity with marketing automation tools (e.g., Braze is a plus)
Strong data storytelling, statistical literacy (e.g., significance testing), and a structured, detail-oriented, and autonomous working style
Proficiency in English
If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

Skills

SQL
Power BI
Data Modeling
DAX
Dashboard Design
Visualization
Marketing KPIs
CRM KPIs
Customer Lifetime Value
Data Storytelling
Statistical Literacy
Significance Testing

Work Type

Hybrid work model

Experience Level

Senior
5+ years of experience

Benefits

12 free Flix vouchers
12 discount vouchers for friends & family
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

About the Company

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity.
We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!