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About the Role
This role involves providing effective support to Adjusters in the Commercial Property team, aiding the region's efficiency and productivity in handling commercial claims.
Responsibilities
- Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
- Overseeing Adjuster caseloads when necessary, during periods of leave.
- Liaising with the insured, insurers, brokers and other stakeholders to ensure optimum customer service.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines.
- Ensuring time reporting and billing is compliant with internal standards processing and systems.
- Developing and running management information for clients and internal use.
- Ensuring company standards are met in relation to all technical and operational policies and procedures.
- Account management support.
- Incoming telephone calls / resolve queries.
- Invoicing.
- Other ad hoc work as required.
Requirements
- Previous experience in an insurance or loss adjusting environment is beneficial but not essential.
- Experience in a fast-paced office and/or administration environment.
- Ability to learn and adapt to systems effectively and efficiently.
- Organised and able to self-manage workload with a methodical, accurate and analytical approach.
- Good working knowledge of Word and Excel.
- Excellent interpersonal and communication skills.
- Strong relationship management skills.
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
- Ability to thrive in a high-pressured working environment.
- Driven to meet and exceed targets.
- Flexible with regards to travel.
Skills
- Microsoft Word
- Microsoft Excel
- Interpersonal skills
- Communication skills
- Relationship management
- Stakeholder management
- Analytical skills
Location
- Region and surrounding areas
Work Type
- Hybrid work
- Flexible schedule
Salary/Compensations
- Competitive salary and performance-related incentives
Benefits
- Access to technical training, global knowledge-sharing, and career growth opportunities.
- Support to balance professional and personal life.
- Opportunity to work with colleagues and clients across different countries.
- A collaborative environment where your voice and contribution are valued.
About the Company
- McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.
- Our work spans industries and the globe.
- We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights.
- We’re building a culture where talent shines, ambition is everything, and people come first.
- Our commitments shape every experience- for our clients, our people, and the communities we serve.
- Purpose: Positively impacting people and communities across the globe.
- Progress: Excellence, expertise, and growth opportunities.
- Place: Our culture of empowerment, support and belonging.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants or employees based on any of these protected categories.