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About the Role

This internship is designed to provide hands-on exposure to Front Office operations within a luxury hotel environment. You will learn to deliver seamless guest experiences and develop essential hospitality skills.

Responsibilities

• Support guests with check-in and check-out experiences
• Provide a warm, professional, and confident first impression of the hotel
• Respond to guest questions, requests, and feedback in a timely manner
• Assist with day-to-day Front Desk operations
• Maintain accurate guest information and records
• Work closely with the wider Front Office team to ensure smooth service delivery
• Help create a positive and welcoming environment for all guests

Requirements

• Strong communication skills and confidence in guest interaction
• Hospitality student or someone looking to start a career in hotels
• Excellent attention to detail and organisational skills
• Ability to multitask and remain calm under pressure
• No previous experience required, full training will be provided
• Positive attitude and genuine passion for hospitality
• Flexibility to work a range of shifts including evenings, weekends, and public holidays
• Right to Work in the UK

Skills

• Communication skills
• Guest interaction
• Attention to detail
• Organisational skills
• Multitasking
• Calm under pressure
• Hospitality

Location

• London

Work Type

• 6-month fixed term contract
• 40 hours per week
• Five days out of seven

Experience Level

• Internship
• No prior hotel experience required

Education Level

• Hospitality student

Salary/Compensations

• £36,500 annual package inclusive of base salary and service charge

Benefits

• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
• Discounted gym membership with City’s Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Uniform with complimentary professional dry cleaning from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities

About the Company

• Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
• The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
• Four Seasons believes in recognizing individuals and treating everyone with respect.
• The company's purpose is to create lasting impressions by fostering genuine connections.
• Four Seasons is dedicated to perfecting the travel experience through innovation and high standards of hospitality, offering opportunities for lifelong careers with global potential and pride in work.

Equal Opportunity

• We are an inclusive employer and welcome applications from all backgrounds.
• Should you require any adjustments during the recruitment process, please let us know.