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About the Role

QQFS, a subsidiary of M3 Inc., is seeking a Project Recruiter to join their team. This role focuses on data collection services for the pharmaceutical and healthcare industry, specializing in market research within specific European regions.

Responsibilities

• Ensure recruitment tasks for projects in Austria, Switzerland, and other assigned markets are fully executed.
• Recruit respondents for allocated projects via phone and cold calling M3 Global Research panelists.
• Proactively plan, organize, and implement panel recruitment solutions to maximize internal resources and reduce outsource costs.
• Provide timely updates on project work, progress, results, and action plans to the project management team.
• Flag projects that are off track to the senior manager and require partners.
• Achieve outsource targets for allocated markets.
• Meet monthly registration targets for assigned regions and markets.
• Execute panel building initiatives in Scandinavia and other assigned markets.
• Call new registrants to confirm and update email addresses.
• Call users to reactivate their accounts.
• Investigate, troubleshoot, and handle inquiries and complaints across multiple systems, providing solutions and ensuring resolution.
• Collaborate with the Project Management team to resolve project-specific issues for members/respondents.
• Handle respondent inquiries according to company policy regarding outcomes and time to resolution.
• Provide input for and assist with updating communication procedures, guidelines, and the Support Ticket System.
• Build and maintain strong relationships with panel members through timely and professional communication.
• Provide high-quality support to M3 Global Research members via telephone and email/support ticket.
• Report and resolve potential issues with internal and external systems and processes with the global Panel team.
• Investigate fraud respondents and take action based on M3 data quality procedures.
• Complete the verification process for newly registered members.
• Complete link testing for online Market Research projects and overlays for qualitative online screeners.

Requirements

• Fluency in German and English.
• Exhibit clear and effective communication verbally and written with diverse audiences.
• Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails, and required tools.
• Detail oriented with excellent analytical and investigative skills.
• Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Skills

• Communication
• Analytical skills
• Investigative skills
• Problem-solving
• Customer support
• Microsoft Office
• Cold calling

Location

• Gothenburg
• Remote

Work Type

• Full-time
• Remote

About the Company

• M3 is a Japanese global leader providing technological and research solutions to the healthcare industry.
• The M3 Group has over 5.8 million physician members globally and operates in the US, Asia, and Europe.
• M3 Inc. is publicly traded on the Tokyo Stock Exchange and was ranked in Forbes’ Global 2000 list in 2020.
• M3 Group provides services including market research, medical education, drug promotion, clinical development, job recruitment, and clinic appointment services.
• QQFS is a wholly owned subsidiary of M3 Inc., specializing in data-collection services for the pharmaceutical and healthcare industry.
• QQFS conducts qualitative and quantitative market research in The Nordics, Benelux regions, Austria, and Switzerland.