Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Customer Operations sits at the heart of Liberis, owning the merchant journey from onboarding through to in-life support and playing a key role in scaling the business across the UK & Europe. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.

Responsibilities

• Be the main point of contact for merchants across the UK & Poland
• Own customer queries end-to-end via phone, email and live chat
• Investigate and resolve payment-related issues
• Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
• Share customer feedback to help improve our product and processes

Requirements

• Fluent in the English & Polish languages
• Strong communication and problem-solving skills
• Interest in fintech or financial services
• Organised, adaptable and eager to learn

Location

• London

Work Type

• Hybrid

Experience Level

• Early Career
• Graduate

About the Company

• Liberis' mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.