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About the Role

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey, delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.

Responsibilities

Engage with end-users through various mediums including virtual and in-person meetings, email, and direct calls to deliver value through platform adoption and use case mapping.
Monitor usage, deliver tailored strategies, and lead client sessions to overcome barriers to feature adoption.
Guide new clients through onboarding, training, and best-practice adoption as a product expert.
Strengthen adoption to support renewals and articulate AlphaSense’s differentiated and competitive value in partnership with sales and account management teams.
Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen customers’ ROI case for AlphaSense.
Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams.
Collect client value stories and statements to shape priorities, guide strategy, and ensure the customer voice is represented across the organization.

Requirements

2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
Comfortable using data to inform decisions.
Strong organizational and time-management skills.
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
Ability to be in our London office 1x per week.

Skills

Financial data experience (a plus)
SaaS
Customer Success
Account Management
Client-facing
Data analysis
Organizational skills
Time-management skills
Communication skills
Collaboration

Location

London

Work Type

Hybrid

Experience Level

2-4+ years

About the Company

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
Market intelligence and search built on proven AI, delivering insights that matter from content you can trust.
Universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
Platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer.
We are committed to a work environment that supports, inspires, and respects all individuals.
All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.