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About the Role

Stripe is seeking a knowledgeable and proactive Technical Partner Manager to join the Global Partner Engineering & Operations (PE&O) Network partnerships team. This role involves building and maintaining partner relationships, facilitating technical integrations, launching new capabilities, and ensuring optimal solution performance with financial partners. The ideal candidate will blend technical expertise with account management experience to drive partner success.

Responsibilities

Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction.
Drive technical reviews to improve partner performance.
Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization.

Requirements

Bachelor’s degree in Business Administration, Computer Science, or a related field.
Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
Willingness to travel (30%) as partner needs require.
Occasional off hours / rotational coverage for incidents.

Skills

Technical expertise
Account management experience
Analytical skills
Problem-solving skills
Interpersonal skills
Communication skills
SQL proficiency
XML proficiency

Location

Remote

Work Type

Full-time

Experience Level

Minimum of 5 years of experience

Education Level

Bachelor's degree

About the Company

Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
This role offers an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs.
The team is positioned at the intersection of product, engineering, and partnerships, focusing on technical operational execution and optimization with financial ecosystem partners.
The team drives smooth technical onboarding and implementation with financial partners, manages ongoing engagement between Stripe and its partners, and monitors and optimizes stringent quality and performance targets.
The team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.