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About the Role

The Commercial Host is the museum’s front-facing sales and marketing ambassador, responsible for driving ticket, membership, and promotional sales while delivering exceptional visitor experiences. They are the first point of contact for all visitors, acting as Moco’s ambassadors by combining energy, knowledge, and professionalism to engage them, answer questions about the museum, and promote Moco’s offerings.

Responsibilities

• Welcome visitors with warmth and professionalism, serving as the museum’s first point of contact.
• Promote and sell tickets, memberships, special experiences and store promotions.
• Distribute promotional materials and engage with guests to drive awareness of Moco Museum’s offerings and events to the public.
• Achieve daily sales conversion targets (30% - 40% conversion rate) and contribute to overall museum revenue.
• Answer visitor questions confidently about tickets, memberships, events, concessions, and artworks.
• Proactively engage with visitor feedback to boost reviews and enhance guest satisfaction.
• Make decisions to enhance visitor experiences, such as offering complimentary tickets or personalised touches.
• Provide direction.
• Collaborate with the Visitor Experience Hosts to align promotional efforts with marketing goals.
• Ability to work independently and outdoors.

Requirements

• Fluent in English; other languages are a strong advantage.
• Friendly, approachable, and energized by human interaction.
• Previous customer service or hospitality experience is essential.
• Reliable, punctual, and able to work weekends and evenings.
• A team player with strong communication skills.
• Curious, creative, and takes initiative.
• Must be eligible to work in the UK.
• Availability to start in mid July.

Skills

• Sales
• Customer service
• Hospitality
• Communication

Location

• London

Work Type

• Full-time

Experience Level

• Entry level

Salary/Compensations

• From £12.71 per hour, for applicants aged 21 and over

Benefits

• Joining an international, inspiring and enthusiastic team.
• Work in a spectacular setting, in London's West End, embracing a rich cultural diversity.
• Opportunity to develop yourself and to execute your ideas.
• Exclusive discounts on gift shop items and free admission to enjoy our art with your loved ones.
• A fun social calendar of internal team events.

About the Company

• Moco Museum is a unique museum that started in Amsterdam, expanded to Barcelona, and is now in London. Our goal is to make art fun, bold, and accessible to everyone. We showcase work by iconic artists and street legends, celebrating voices not always found in traditional museums. Our spaces feature immersive art, powerful messages, and a playful spirit. We believe in breaking rules, thinking differently, and creating art that connects with real life. Our team is curious, passionate, and loves creativity, community, and working with heart. We are bold, pink, disruptive, and playful.