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About the Role

As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced retail environment to deliver an unbeatable client experience. This role is an opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Responsibilities

• Utilize and exploit data to support operational decisions and develop strategies for business growth and sales conversion.
• Drive a selling culture within the team to meet KPIs, promote Sephora's values, and motivate the team.
• Consistently raise performance and capability of the team to support developing internal talent.
• Implement a continuous improvement mentality within the team.
• Energize the team to deliver first-class customer service in a fast-paced environment.
• Lead the store to success by thinking creatively and working strategically.
• Support and lead the team to provide client-centric service that results in meaningful in-store experiences.
• Assist in managing the profit and loss of the store by monitoring shrinkage, sales conversion, and forecasting sales.
• Drive operational incentives including brand events, training, and supporting visual merchandising changes.
• Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed.
• Monitor KPIs and help develop store talent.

Requirements

• 2-3+ years of experience in retail/store line management.
• Previous retail management experience at a big box retailer or multi-site experience.
• Excellent organizational, analytical, and business management skills.
• Hands-on leadership style with a willingness to be on the sales floor.
• Ability to attract, identify, and inspire talented employees.
• Strong emotional intelligence, communication skills, and ability to influence team members.
• Flexible work schedule with availability for weekends, before/after store hours, and evenings.
• Ability to provide 5 full days of availability across key trading times, including late-night and weekend availability.

Skills

• Passion for supporting and leading teams.
• Client-centric service delivery.
• Building brand loyalty.
• Promoting positive behaviors.
• Profit and loss management.
• Sales forecasting.
• Operational incentives.
• Visual merchandising.
• Team feedback and career development.
• Coaching.
• Learning.
• Recognition.
• Performance measurement.
• KPI monitoring.
• Talent development.
• Excellent client service.
• Experiential retail.
• Business management.
• Communication skills.
• Influence skills.

Location

• Flagship Sydney CBD store

Work Type

• Full-Time

Experience Level

• Retail/store line management experience
• Retail management experience at a big box retailer or multi-site experience

Benefits

• Opportunities for personal development in Australia and New Zealand.
• Opportunities across global luxury brands.
• Gifted products throughout the year.
• Store discounts of up to 45%.
• Paid Parental Leave.
• Birthday Leave.
• Personal Leave.
• Mental Health wellbeing programs available 24/7.
• Life insurance.
• Fun social calendar.

About the Company

• Sephora believes that beauty thrives in diversity and discovery.
• Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
• Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
• Sephora has circa 36 stores across Australia and New Zealand, a growing online platform, and plans to expand year on year.
• Sephora also has a head office based in Sydney CBD.

Equal Opportunity

• Sephora is proud to be an equal opportunity workplace for all.
• We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• We invite candidates who require reasonable adjustments to share those requirements during the application process.
• We will make every effort to ensure needs are met to provide a fair and transparent process of assessment.