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About the Role

Lead the team as Assistant Store Manager on a Full-Time basis in our Flagship Sydney CBD store on a fixed-term contract until October 2026. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Responsibilities

• Support the Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.
• Utilize and exploit data to support operational decisions by working closely with the Store Manager and District Manager to develop strategies for business growth and conversion of sales.
• Drive a selling culture within the team to meet KPIs and promote Sephora's values and motivate the team.
• Consistently raise performance and capability of the team to support developing internal talent.
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• Energize the team to deliver first-class customer service within a fast-paced environment.
• Assist in managing the profit and loss of the store by monitoring shrinkage percentages, conversion of sales, promoting the Sephora Collection, and forecasting sales to maximize profit.
• Drive operational incentives including brand events, training, and supporting visual merchandising changes to ensure the store represents cleanliness and the Sephora brand and culture.
• Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Monitor KPIs and help develop store talent.

Requirements

• 2-3+ years' experience in retail/store line management.
• Previous retail management experience at a big box retailer or multi-site experience.
• Excellent organizational, analytical, and business management skills.
• A hands-on leader who loves being on the sales floor to motivate, coach, and help team members succeed.
• A knack for attracting, identifying, and inspiring talented employees.
• Strong emotional intelligence, communication skills, and the ability to influence team members at all levels.
• Enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings.
• Able to provide 5 full days of availability across key trading times including late-night and weekend availability.

Skills

• Passion for supporting and leading teams to provide client-centric service.
• Passion for excellent client service and experiential retail.
• Strong communication skills.
• Ability to influence team members at all levels.
• Strong emotional intelligence.

Location

• Flagship Sydney CBD

Work Type

• Full-Time
• Fixed-term contract

Experience Level

• 2-3+ years' experience in retail/store line management
• Previous retail management experience at a big box retailer or multi-site experience

Benefits

• Opportunities for personal development in Australia and New Zealand
• Opportunities across our global group of high-end luxury brands
• Gifted products throughout the year
• Store discounts of up to 45% off
• Paid Parental Leave
• Birthday Leave
• Personal Leave
• Mental Health wellbeing programs available 24/7
• Life insurance
• Fun social calendar

About the Company

• Sephora believes that beauty thrives in diversity and discovery.
• Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
• Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
• Across Australia and New Zealand, Sephora has circa 36 stores, a growing online platform, and plans to expand year on year.
• Sephora offers diverse store opportunities and has a head office based in Sydney CBD.

Equal Opportunity

• Sephora is proud to be an equal opportunity workplace for all.
• We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment if reasonable adjustments are required.