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About the Role

This Case Consultant role is an exciting opportunity for someone who thrives in a purpose-driven environment and enjoys making a meaningful impact. You’ll be part of a specialist team responsible for managing insurance claims and supporting customers through complex situations, ensuring fair, timely and high-quality outcomes.

Responsibilities

• Manage a portfolio of insurance claims with accuracy and a strong focus on timely outcomes.
• Deliver high-quality service by supporting customers and collaborating with stakeholders, including authorised representatives and service providers.
• Work closely with internal and external stakeholders through case conferences, reviews and ongoing claim discussions.
• Apply policy wording with precision to assess eligibility, liability and benefit entitlements confidently.
• Uphold compliance and risk standards by following processes, performing controls and escalating issues when required.

Requirements

• Experience in an insurance environment, ideally within group or retail claims and/or Case Consultant roles.
• Strong analytical and critical thinking skills, with the ability to assess information and make sound decisions.
• Excellent attention to detail and organisational skills, with the ability to manage multiple priorities.
• Strong communication skills, with confidence engaging stakeholders both verbally and in writing.
• Good numerical skills and the ability to interpret and apply data accurately.
• A collaborative mindset, with the ability to build effective working relationships across stakeholders.
• Commitment to compliance, risk awareness and adherence to processes with accuracy and consistency.
• Background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed.

Skills

• Insurance claims management
• Policy wording interpretation
• Risk management
• Stakeholder collaboration
• Analytical thinking
• Critical thinking
• Attention to detail
• Organisational skills
• Communication skills
• Numerical skills
• Problem solving

Location

• Remote
• Hybrid

Work Type

• Hybrid working arrangement

Experience Level

• Experience in an insurance environment
• Experience within group or retail claims
• Experience as a Case Consultant

Benefits

• Additional lifestyle leave
• Incentive and recognition programs
• Tools, resources and benefits that support your whole self

About the Company

• At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence.
• We bring together some of Australia and New Zealand’s most trusted life insurance brands. With over 176 years of combined heritage and deep expertise across our local markets, our Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand.
• Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life.
• We’re building an inclusive, dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future.
• If you’re energised by change and motivated by purpose, this is your moment to make an impact.
• Your work makes a real impact. Everything we do helps our customers and their families live, save and retire with confidence, and your contribution will directly support that purpose.
• You’ll help drive meaningful change. As an inclusive, dynamic and adaptable organisation, we offer a unique opportunity for you to grow while shaping the future of our organisation.
• You’ll feel supported and included. Our team culture is flexible, collaborative and people‑centred, with hybrid working to help you balance life and work.
• By making things simpler. We help our people operate efficiently, adapt easily and spend more time on meaningful work that drives personal and organisational growth.
• We celebrate success. Our incentive and recognition programs ensure great work is acknowledged and rewarded.
• Your wellbeing comes first. We offer tools, resources and benefits that support your whole self, including additional lifestyle leave.

Equal Opportunity

• We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities.