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About the Role
Client Care Associates (CCAs) are the welcoming face of Hello Vet, providing exceptional client and patient support, managing appointments, inquiries, clinical histories, and administrative tasks. They collaborate with the veterinary team to keep clients informed digitally.
Responsibilities
- Welcome every pet and owner who enters the clinic
- Book appointments
- Handle queries
- Manage clinical histories
- Perform administrative tasks
- Collaborate with the veterinary team to keep clients updated and informed digitally
Requirements
- Experienced in carefully handling and restraining animals for clinical examinations
- Excellent communicator
- Confident, gentle, and experienced with animal handling
- Calm and solution-oriented
- Desire to be part of a culture that’s doing things differently, to change veterinary care for the better
Skills
- Animal handling
- Client support
- Administrative tasks
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- £13 per hour
Benefits
- Equity within the business
- Wellbeing support including free snacks, Employee Assistance Programme (EPA) and mental health first aiders
- Free veterinary care for your pets
- Cost-price medications and Lab fee
- Private medical insurance coverage
About the Company
- Hello Vet is built upon the principle that creating the best place for the team to work will also create the best place for pets to receive care.
- The company believes the best care is delivered by happy, well-supported teams who can build personal, collaborative relationships with clients.
- Hello Vet aims to restore personal bonds in the client-vet practice relationship.
- Clinics are purpose-built to facilitate best-in-class care, catering to the needs of the veterinary team, pets, and owners.
- The company has a deep commitment to its people and a technology-forward approach.
- Hello Vet is building the next generation of general practice veterinary care.
- Hello Vet fosters a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish.
Equal Opportunity
- We believe in fostering a diverse, supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other's successes.