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About the Role

As a Principal Researcher / Research Manager, you will operate in three modes: standing up the research operating model, setting and executing research strategy at the pillar level, and supporting research across EPD through your team. This role bridges deep research craft and discipline leadership, moving research from informing decisions to setting direction.

Responsibilities

• Design how research operates end-to-end across EPD, including intake, decision rights, rituals, and work flow.
• Set tooling and procurement strategy for research platforms, panels, and vendors.
• Establish research compliance standards, ethics, consent, and data handling guardrails.
• Stand up the model for sourcing and recruiting research participants.
• Define a research strategy aligned to a pillar's product ambition.
• Identify high-risk assumptions and sequence research investment.
• Lead strategic, ambiguous, or high-stakes research studies personally.
• Synthesize across studies to produce reusable frameworks.
• Partner with pillar leadership on questions that shape direction.
• Manage a team of researchers embedded across other pillars.
• Coach researchers on problem framing, method choice, and synthesis.
• Act as a soundboard on methodological calls and when to escalate issues.
• Collaborate on project framing and synthesis without taking over work.
• Run growth conversations for team members.
• Own hiring, performance, and staffing for researchers across EPD.
• Maintain partnership health with design, product, engineering, and data counterparts.
• Define what constitutes 'good research' at Multiplier.
• Evolve research infrastructure, including panels, incentives, repositories, and insights.
• Standardize quality practices across the research team.
• Contribute to discipline-wide org design and leveling.

Requirements

• 8–12+ years of UX research experience.
• Experience leading research in complex product environments.
• Proven ability to define multi-quarter research strategy.
• Proven ability to influence senior product decisions.
• Deep craft across generative, evaluative, and mixed-methods research.
• Comfortable defending method trade-offs.
• Experienced managing and growing a team of researchers.
• Strong systems thinker who connects insight across surfaces and squads.
• Confident influencing senior product, design, and engineering leaders.
• Comfortable leading the hardest studies yourself while coaching others.
• Motivated to build durable research capability inside a scaling organization.
• Experience designing how a research function runs at scale, including tooling, vendor decisions, compliance, and participant-sourcing models.

Skills

• UX research
• Research strategy
• Generative research
• Evaluative research
• Mixed-methods research
• Team management
• Coaching
• Systems thinking
• Stakeholder management
• Research operations

Location

• Flexible / Global

Work Type

• Global

Experience Level

• Principal
• Lead

About the Company

• Multiplier is building the world's leading Global Human Platform, enabling companies to hire, onboard, manage, and pay talent across 150+ countries.
• Our platform simplifies complex international employment infrastructure so businesses can scale without borders.
• Research is a defining lever for how we understand our customers and decide where to invest.