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About the Role

The Patient Services Specialist is responsible for providing outstanding customer services to patients and their families in an optometry office. This role performs clerical functions relating to receiving and guiding patients, making appointments, and assisting with program applications. The position also updates patient registration information, serves as cashier, and acts as a phone operator and medical eligibility worker.

Responsibilities

Provides exemplary customer service; answers the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
Greets and directs patients, salespeople, and visitors to the right department.
Interviews new patients to secure demographic information, registers individuals and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
Renews and updates established individual and family registration records as required by verifying that the patient's record is up to date and accurate.
Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
Completes applications for health insurance coverage such as CHDP, Family Group, Cancer Detection Program, Healthy San Francisco, or PCP changes for the SFHP accurately.
Updates insurance plans as needed.
Checks insurance eligibility prior to every appointment using MNHC's eligibility tool, makes necessary updates, and contacts patients to inform them of any issues.
Monitors and schedules appointments for MNHC patients over the phone and in person.
Acts as phone operator, distributes, and dispatches all in-coming and out-going mail.
Other duties as assigned.

Requirements

High School diploma or equivalent.
Bilingual in English and Spanish.
Ability to communicate effectively with the public.
Effective written and verbal communication skills.
Ability to work effectively as a team player and with people of all backgrounds and at all levels.
Uphold ethical standards and practices, as well as department and organizational policies and procedures.
Must provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization.

Skills

Patient Services
Customer Service
Attention to Detail
Quality of Work
Teamwork
Reliability
Knowledge of medical terminology
Proficiency in computer data entry
Information retrieval
Microsoft Word
Familiarity with third-party reimbursement programs
Epic EHR experience

Location

San Francisco

Work Type

Regular
Full Time

Education Level

High School diploma or equivalent

Salary/Compensations

$23.87 per hour

Benefits

Annual 4% COLA increase
401(k) retirement savings plan includes a company contribution
Vacation: 2 weeks annually
Paid educational leave: 40 hours annually
Medical insurance: zero out-of-pocket expense
Dental and vision insurance provided at no cost to the employee
Life insurance includes a free basic policy with an optional voluntary plan
Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits

About the Company

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

Equal Opportunity

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.